Technical Support Officer

Overview

Job Description - Technical Support Officer (0000B2RG)

Technical Support Officer - 0000B2RG

About us

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

About the role

We have an opportunity for a Technical Support Officer to be part of our Digital Workspace Platform, Technology and Communication Services Command team. The Technical Support Officer provides broad-ranging Tier 1 support to users utilising a range of media (including the infrastructure environment and software) to troubleshoot and resolve issues of moderate complexity.

View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role).

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include:

- flexible work options;

- opportunity to purchase leave;

- annual leave loading;

- corporate wellbeing programs including seminars and the Fitness Passport;

- salary packaging options via superannuation contributions or a novated vehicle lease.

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role.

Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview.

Please address each of the following Target Questions (500 words per question) in the text boxes provided in the online application or attach as a separate document.

Target Questions

Target Question 1:
What knowledge and aspects of the NSW Police Force motivated you to apply for a role as an IT Technical Support Officer?

Target Question 2:
Demonstrate your understanding of good customer service as a field technician and provide an example from your previous employment.

Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process.

If you require any further information about this opportunity, please contact the hiring manager Matt Sharpham via 0436 406 993.

Eligibility

To be eligible to apply for this role, you must meet one of the following statuses:

- a permanent resident of Australia; or

- a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging.

We welcome people with diverse skills, experiences, perspectives and backgrounds and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who may identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information on the role or you require specific arrangements to participate in the recruitment process, please contact the HR Diversity Team by email at PCC-INCLUSION@police.nsw.gov.au.

If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force click here

Thank you for your interest in this role. We look forward to receiving your application.

Location

Regional NSW-Goulburn & Southern Tablelands

Work Type

Full-time

Number of Positions

1

Total Remuneration Package: $124,981 pa. Package includes salary from $99,938 to $110,271, plus employer's contribution to superannuation of 12% and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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