[16/9/2025] Communications Officer

Job Description - Communications Officer (0000B1MT)

Communications Officer - 0000B1MT

Communications Officer

5 x Ongoing Full-Time

Penrith

Overview

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative staff who support sworn officers to provide law and order services 24/7 to the diverse community of NSW.

About the role

We have an opportunity for a Communications Officer to be part of our Radio Operations Group, Technology & Communication Services Command. The Communications Officer is responsible for tasking and coordinating activities if police vehicles are responding to incidents and for processing urgent and non-urgent telephone calls to provide timely information to operational police for appropriate action.

- Successful applicants to undertake a paid training course.

Shift work including penalty rates.

View the relevant role description for more information on this role (e.g., essential requirements, key accountabilities, key challenges and capabilities required for the role).

What we can offer you

At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some benefits available when you join the NSWPF include:

- Flexible work options
- Opportunity to purchase leave
- Annual leave loading
- Corporate wellbeing programs including seminars and the Fitness Passport
- Salary packaging options via superannuation contributions or a novated vehicle lease

How to Apply

Applications can be submitted electronically via the I Work for NSW website. To be considered, attach a cover letter (2 pages maximum) and an up-to-date resume detailing your skills and experience relevant to this role.

Please do not attach copies of qualifications, certificates or documentation other than what is requested; you can bring these if called for interview.

You must also address each of the following Target Questions (300 word limit per question) in the online application text boxes or as a separate document.

Target Question 1:

Can you share an instance where you showed resilience and courage while handling a challenging customer situation?

Target Question 2:

Can you describe an occasion when you had to juggle several tasks with varying levels of importance, how you determined priorities, and what was the outcome?

Your application must stand on its own merits; completeness and relevance will determine if you proceed through the selection process.

All applicants who are shortlisted will be required to undergo a computer test including typing speed (minimum 35 words per minute), data entry, cognitive reasoning and reading comprehension. Applicants who meet the required standard will then proceed to an assessment centre where short-term memory, multi-tasking, decision making, resilience and problem solving will be assessed. Only applicants who rank highest in this process will proceed to the interview stage.

Initial entry requires undertaking a paid Training Program. This is a fifteen week full-time course to be run at Penrith Radio Operations Centre. Trainees must complete this Training Program and probation period to retain appointment.

This role is classified as a shift worker in accordance with clause 3.58 of the Crown Employees (NSW Police Force Administrative Officer and Temporary Employees) Award 2009. Shift penalties are paid in accordance with clause 89.1 of the Award.

If you require any further information about this opportunity, please contact the hiring manager Jeff Todd at (02) 9265 4704.

To be eligible to apply for this role, you must meet one of the following statuses:

- a permanent resident of Australia; or
- a New Zealand citizen.

Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force.

Our commitment to Diversity

The NSW Police Force is a diverse employer and is committed to reflecting the community we serve and creating an inclusive workplace for all employees. We welcome applicants from Aboriginal or Torres Strait Islander peoples, and individuals from diverse backgrounds and identities.

If you require specific arrangements to participate in the recruitment process, please contact the HR Diversity team by email at PCC-INCLUSION@police.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au. This recruitment may be used to create a Talent Pool for similar future roles over the next 18 months. For more information on applying for roles with the NSW Police Force, click here.

Thank you for your interest in this role. We look forward to receiving your application.

Location

Sydney Region-Sydney - Greater West

Work Type

Full-time

Number of Positions

5

Total Remuneration Package: $95,952 pa. Package includes salary ($68,523 - $84,659), employer's contribution to superannuation and annual leave loading.

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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