AO3 Customer Service Officer

3 days ago

Townsville City, Australia Empire Group Full time

A03 Customer Service Officer - Call Centre

- ASAP Start

- Initial 6-week contract + highly likely ongoing extension

- $50.37 PH + super

- Townsville

- QLD State Government

Our State Government client is seeking a customer‑focused team member to join their busy contact centre. This role is ideal for someone who thrives in a fast‑paced environment, communicates clearly and professionally, and is committed to delivering exceptional service to customers and stakeholders.

The Role

You'll build strong relationships, keep things running smoothly, and make sure every interaction is handled with care and professionalism. Your responsibilities will include:

- Deliver friendly and efficient customer service

- Handle inbound and outbound calls

- Confirm and clarify details with callers, using strong interpersonal skills to calm upset customers, resolve disputes, and negotiate positive outcomes

- Data entry into internal systems

- Detailed note taking

- Provide general administrative support to support daily operations

About You

We're looking for someone who's confident juggling a busy workload and thrives in a fast‑paced environment. Ideally, you'll bring experience from a call centre or high‑volume customer service environment.

What You'll Bring

- Proven experience in a call centre environment (highly desirable)

- Exceptional customer service, active listening and verbal and written communication skills

- Problem‑solving and de‑escalation skills

- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams)

- Must hold a clean driver's licence

Benefits

- Shopping, lifestyle & entertainment discounts

- A dedicated recruitment partner

- An Employee Assistance Program (EAP)

- Ongoing support and career guidance

Apply

If you're ready to take the next step in your career, or you're looking to get your foot in the door with government, apply now

Please apply below with your CV and cover letter in Microsoft Word format. Alternatively, email Louise Clark directly – louise.clark@empiregroup.com.au or call me on 0438 718 486.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.

#J-18808-Ljbffr

  • AO3 – Business Support Officer

    1 week ago

    Townsville, Queensland, Australia Hays Full time $45,000 - $65,000 per year

    Your new company Hays Townsville is pleased to partner with a state government department, who play a vital role in supporting the wider Queensland community in development and maintenance. They are seeking an efficient and dynamic AO3 Business Support Officer to join and contribute to a great team on a full-time 3-month temporary contract with the...

  • AO3 Accounts Receivable Officer

    2 weeks ago

    Townsville, Australia Empire Group Full time

    Overview - AO3 Accounts Receivable Officer - QLD Government - $50.37 per hour + super - ASAP start - Initial 3-month contract with highly likely rolling extension opportunity We're seeking a detail‑oriented Accounts Receivable Officer to join a centralised government team focused on debt management and client support. The position is within the...

  • Patient Services Officer

    3 weeks ago

    Townsville City, Australia uWorkin Full time

    Overview Patient Services Officer, Townsville Adult Community Health Service, Kirwan Health Campus – AO3, Fixed term temporary full-time until 31/01/2026, with the possibility of extension of additional 12 months. Join a supportive team delivering person-centred care and administrative excellence in a dynamic community health setting. Job details -...

  • Ao3 Administration Officer

    2 weeks ago

    Gold Coast City, Australia Randstad Education Australia Full time

    Overview Randstad is actively recruiting an Administration Officer to serve as a vital support function within a fast-paced service unit. This is an essential role focused on ensuring accurate data management, adherence to operational standards, and the efficient flow of key administrative processes supporting a broad stakeholder base. You'll be responsible...

  • Patient Services Officer

    2 weeks ago

    Townsville, Queensland, Australia Department of Health - Queensland Full time

    Townsville University Hospital are seeking an experienced and client focused Patient Services Officer to join the Elective Surgery Bookings team for a permanent part-time role, working 53 hours per fortnight.The successful applicant will be required to work Monday, Tuesday, Thursday and Friday, approximately between 08.30 am pm.This role delivers exceptional...

  • Administration Officer

    2 weeks ago

    Townsville, Queensland, Australia Queensland Government Full time $80,000 - $100,000 per year

    ***About the work unit / facility Administration Officer - Clinical Information Administration Service Located at Townsville University Hospital, contribute to delivering exceptional person-centered care to patients, their families and the community. About your new employer Clinical Excellence Townsville HHS delivers world-class healthcare across...

  • Patient Services Officer

    2 weeks ago

    Townsville, Queensland, Australia Queensland Government Full time $90,000 - $105,000 per year

    About your new employerClinical ExcellenceThe Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to cutting-edge medical practices, advanced research, and specialised clinical expertise. As a leading tertiary and referral service, we foster continuous professional development,...

  • Administration Officer

    1 week ago

    Logan City, Australia Children, Youth Justice and Multicultural Affairs Full time

    The key responsibilities of the AO3 level Administration Officer in a Child Safety Service Centre are as follows: - Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures. Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures...

  • VAD Admin Support Officer, Patient Service Officer

    7 days ago

    Townsville, Queensland, Australia Department of Health - Queensland Full time $76,963 - $85,991 per year

    **Exciting opportunities available now with the Townsville Hospital and Health Service.**About the work unit / facilityMedical Service Group / Townsville University HospitalAbout your new employerClinical ExcellenceThe Townsville Hospital and Health Service (HHS) organisation offers a diverse and dynamic healthcare environment, providing access to...

  • Administration Officer

    7 days ago

    Logan City, Australia Children, Youth Justice and Multicultural Affairs Full time

    The key responsibilities of the AO3 level Administration Officer is as follows: - Follow guidelines in relation to human resources, records management, finance, travel and administrative policies and procedures. Follow guidelines in relation to maintaining vehicle, building and equipment in line with departmental procedures and policies to facilitate the...