Services Coordinator

Melbourne, Australia | Posted on 03/19/2025

ATZ Care provides disability and home care services to our clients. Our registered NDIS Provider services and Home Care services include:

- Core Supports | Support Coordination
- Assistance with Self Care / Daily Life Activities
- Community Participation, Recreation & Groups
- Domestic, Health & Social Home Care Supports

Are you committed to inclusivity, respect, and making a meaningful difference? Are you a compassionate person who loves to support disabled people to achieve their goals? If yes, this is the career move for you; ATZ Care needs you.

ATZ Care is always support & care focused.

Various roles are now available, and we are also happy to partner with independent contract carers who love being self-employed but also love having regular secure work by partnering with a larger service provider.

Job Description

Job Description

We are looking for a dedicated Services Coordinator as part of our supportive team. This role is fully remote, based in Melbourne servicing primarily Victoria-based clients. You’ll fit right in with us if you:

- Are solutions-oriented and thrive in a dynamic, high-performance culture
- Build meaningful relationships and maintain them
- Work collaboratively while enjoying the freedom of independent decision-making
- Approach challenges with a problem-solving mindset and a commitment to quality

Your Role

The Services Coordinator is pivotal to ensuring the successful delivery of services to our clients. Reporting directly to the General Manager, your core responsibility will be the organisation, scheduling, and coordination of support workers to maintain consistent and high-quality support. You will contribute to the team’s success by:

- Coordinating and actioning client service requests and bookings in line with ATZ Care's policies and guidelines
- Providing Support Coordination Services to clients where required
- Monitoring client funding and renewal processes
- Allocating, coordinating, and deploying rosters in alignment with carer availability and client budgets
- Managing feedback, complaints, and incidents from clients and support workers
- Building strong relationships through regular communication with clients, support workers, families, and other stakeholders
- Monitoring and answering new potential client enquiries regarding available service provision and pricing
- Handling calls and emails effectively and in a timely manner

This role is also responsible for providing direct client-facing care where the roster requires, from last minute shift changes etc., so your experience in this space is a must.

Requirements

Requirements

To be considered for this role, we require you to hold:

- Certificate III in Aged Care or Individual Support (or higher)
- Certificate IV in Disability, Community Service, Aged Care (preferred)
- NDIS Worker Screening Check
- National Police Check
- Working with Children Check
- First Aid certificate and CPR
- NDIS Workers Orientation (preferred)
- Eligibility to work in Australia
- Current full Driver’s license

Competencies and Experience:

- Previous experience in a similar role – Minimum of 2 years relevant experience
- Knowledge of the National Disability Insurance Scheme (NDIS) is highly desirable
- Previous experience supporting People with Disability and Home Care
- Demonstrated proficient written, verbal and interpersonal communication skills.
- Demonstrated ability to work with minimal supervision and collaboratively as a member of a multidisciplinary team.
- Ability to prioritise effectively and organise own work / caseload.
- Demonstrated commitment to professional development, quality improvement and evidence-based practice.
- Pay rates vary based on the day of the week & shift type for Carer role, but rest assured we like to recognise our team members' skills & experience. Our Support Worker rates and Team roles are typically at level or exceed the SCHADS award rates + penalties.
- We offer ongoing training, support & career advancement opportunities & a collaborative team environment.
- Great opportunity to establish a career within a stable, growing and well-recognised, forward-thinking service provider.

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