Service Coordinator

3 weeks ago

Council of the City of Sydney, Australia United Forklift and Access Solutions Full time

We are seeking a proven and self-motivated Service Coordinator to join our team in Wetherill Park, Sydney . You’ll work closely with our technicians and equipment, ensuring jobs are completed safely, on time, and to a high standard, while providing excellent service to our customers.

In return, you’ll enjoy great benefits , including 5 weeks of leave* and the option of a flexible 9-day fortnight. If you thrive in a team setting and enjoy a dynamic workplace, we’d love to hear from you

Key Responsibilities

- Oversee servicing of customer equipment and the United Equipment rental fleet through a preventative maintenance schedule
- Coordinate and support road service technicians to meet customer delivery, cost, and timing requirements
- Respond to breakdowns quickly by prioritising and rescheduling technicians as needed
- Ensure warranty repairs are completed in line with company policies and procedures
- Oversee servicing of service vehicles as part of the maintenance schedule
- Provide professional and efficient phone support to customers
- Direct and support technicians to complete jobs safely, efficiently, and on time

Qualifications / Experience

- Experience working with machinery, equipment, or in construction
- Supervisory experience
- Strong communication and customer service skills
- Able to solve problems effectively
- A team player with a positive attitude
- Product knowledge (a bonus but not required)

At United we encourage a flexible and healthy work-life balance for all our employees. Join United today and enjoy:

- 5 days anniversary leave on top of your 4 weeks
- Flexibility to work a 4 weekly day off or a 9-day fortnight if you choose
- Career Growth: Training, development, and opportunities to advance
- Great Perks: United Rewards = employee discounts you’ll actually use
- Strong & Stable: Be part of a national company with a proven track record

This means more time to focus on the things that make you happy, or as we like to say, More time for U

Other Benefits Include:

- Access to United Rewards program
- Access to our Employee Assistance Program (EAP)

Start the conversation with our United Equipment Sales Team and we'll help you find the right equipment for the job.

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