Implementation Project Manager

Position Title: Implementation Project Manager

Reporting Line: Implementation Manager

Position Purpose:

Deliver World Class Service to our clients through the provision of Implementation and Consulting services. Responsible for planning, monitoring and managing the delivery of a portfolio of projects to meet agreed deliverables, scheduled timeframes, and allocated budgets.

Key Responsibilities:

- Develop a comprehensive implementation plan for all projects in line with ADP’s methodology (includes deliverables document and project management plan).
- Delegate and manage tasks and responsibilities to project team members.
- Manage issue resolution and follow-ups for all projects.
- Manage the ongoing quality of deliverables.
- Attend and chair project Steering committee meetings.
- Ensure billing is in accordance with contractual arrangements.
- Monitor project costs, milestones and invoicing to recover costs as they are incurred and forecast and variation.
- Escalate issues to the Implementation Leader on a periodic basis or as required.
- Manage project post implementation review process and coordinate agreed actions with the Implementation Leader.
- Provide guidance and facilitate communication to stakeholders regarding the implementation of deliverables, project concepts, and schedules to ensure management of client expectations.
- Setting ground rules with client’s Project Manager for the project according to the ADP Project Management Methodology.
- Establish and maintain project files, according to the ADP Project Management Methodology.
- Ensure Client requirements are clearly communicated and understood.
- Delegate tasks and responsibilities to project team members.
- Follow up and monitor delegated tasks and responsibilities and ensure compliance with ground rules and milestones.
- Liaise between the client and ADP Client Services, including Client Project Manager, project team members, ADP Client Service leaders and Sales consultants.
- Manage client project expectations.
- Provide an escalation point for project issues.
- Foster teamwork and ownership of team task.
- Manage internal interpersonal issues.
- Manage the ongoing quality of service provided.
- Identify and apply improvements for implementations and methodology.

Experience:

- 3 - 8 years of experience working in a complex operational / implementation / service delivery role.
- Demonstrated experience in a Project Management role.
- Payroll Implementation experience.
- Planning and resource scheduling skills or experience
- Ability to manage and lead a team of people
- Ability to write project documentation including
- Written plans
- Timetables
- Gantt charts
- Implementation plan / Change Management plan
- Risk assessment plan
- Project budget
- Cost-benefit analysis
- Statements of work for suppliers and service providers
- Quality assurance report

Certifications / Qualifications:

- Tertiary qualification in a related field
- 3-5 years' Systems Implementation Experience
- PMBOK or other PM Qualifications
- Membership of PMI or AIPM

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

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