Credit Officer

Overview

At Metcash, you’re part of something bigger. We’ve got the heart of a small business with the strength and support of a big business. When you join Metcash, your work makes a real difference to independent businesses and local communities, empowering you to:

- Grow your career with tailored development programs
- Thrive your way with flexible work options
- Make your mark in a high-performing, values-led team

Australian Liquor Marketers (ALM) is the Liquor wholesale division of Metcash. We are the largest wide range wholesaler to the independent liquor trade. Being part of something bigger in the ALM team is all about making a huge difference for the local retailers, businesses and communities we service. And while you’re championing successful independents, the wider Metcash family is behind you with a sea of opportunities to develop yourself, grow your career, and make your mark.

About the Opportunity

We have an exciting opportunity to join Metcash as a Credit Officer on a full-time basis located in Crestmead, Queensland. The Credit Officer will be responsible for effectively and efficiently administering credit department activity to ensure ALM cash flow is maximised; ALM’s credit risk is minimised, and customer service is enhanced.

In this Role

- Manage a large, aged customer ledger with focus around driving down debtor days and balances to optimise financial performance
- Ensuring efficient risk management to align with both business and customer expectations.
- Maintain credit limits and trading terms
- Investigation of unreconciled payments
- Coordinate order pool management, ensuring timely release of orders to meet logistical deadlines.
- Resolve disputes effectively and cultivate strong customer relations through proactive communication and problem-solving.
- Collaborate with internal and external stakeholders within a large, national team to achieve collective objectives.
- Support continuous improvement initiatives within the credit function

You’re Likely a Match If

- Proficient in administrative tasks and customer service, demonstrating meticulous attention to detail.
- Exceptional written and verbal communication skills for effective interaction.
- Strong time management abilities, adept at prioritizing tasks efficiently.
- Self-motivated, confident, and proactive, fostering a positive work environment.
- Experienced in a similar role, adept at building and maintaining relationships with stakeholders and negotiating favourable business outcomes within a fast-paced, collaborative setting.

What’s on offer

We’re proud to offer a workplace that supports your well-being, growth, and belonging:

🏖️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually

📚 Career Growth: Endless learning and development opportunities

👶 Parental Leave: 12 weeks of gender-neutral paid leave for primary carers

🧠 Mental Health: Gold accreditation by Mental Health Australia

🏡 Flexibility: Flex Ready and Family Friendly Workplace accredited

About Us

Join us and be part of something bigger

Metcash is Australia’s leading wholesale distribution company, with $19.5 billion in sales (FY25) and a proud spot in the ASX Top 125.

We believe in the power of independent, family-owned businesses to shape vibrant communities. Through our food, liquor, and hardware pillars, we help retailers become the ‘Best Store in Their Town’ by providing merchandising, operational and marketing support.

We’re committed to diversity, inclusion, and sustainability — and we welcome applicants from all backgrounds, including First Nations. If you need support during the application process, just let us know. Your privacy and dignity are always respected.

We are the largest supplier of liquor to independently owned liquor retailers and the largest broad range liquor wholesaler in Australia.

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