Client Onboarding Specialist

The Client Onboarding Specialist will execute the activities in the Client Onboarding process, inclusive of account opening with a strong focus on ensuring that client identification documentation, name screening, and data capture activities meet Blueberry Markets' policies, standards, and applicable legal and regulatory requirements.

Job Description

Key Accountabilities
A Client Onboarding Specialist plays a crucial role in ensuring a seamless transition for new clients into a company's services or products. Here are the key accountabilities associated with this position:
●Manage the end-to-end client onboarding process.
●Conduct KYC procedures and ongoing due diligence under multiple regulatory frameworks
for prospective and existing client accounts (account onboarding).
●Safeguard client privacy and ensure all standard operating procedures are compliant to
relevant laws and regulations.
●Work closely with the sales team to facilitate the collection of relevant documents in
accordance with the prevailing account setup procedures.
●Perform qualitative and quantitative check on New Account Documentation for all clients.
●Review customer identification files and ensure all accounts satisfy the required standards
including KYC, AML and appropriateness and sanctions checks before onboarding.
●Identify, record and resolve/escalate suspicious findings following well established
escalation and reporting obligations.
●Deliver continuous operational improvements, in view of the changing operating and
regulatory environment.
●Meet and exceed KPIs set on a daily, weekly, and monthly basis.
●The position is required to carry out any additional duties or projects to the
department/team.

Expectations
Be an ambassador for Blueberry in the market; promote our interests and reputation.
●Individually and with Managers, ensure understanding and engagement with vision, purpose,
and strategic and stakeholder considerations at Manager and Team levels.
●Demonstrate advanced levels of competence in leadership capabilities required of the
position.
●Engage, support, motivate and develop capability and potential in others.
●Attract, retain, and develop talent to complement Blueberry's values and behaviors.
●Reward and recognize good performance aligned to Blueberry's values and goals and
manage poor performance in a timely manner.
●Be an ambassador for Blueberry in the market; promote our interests and reputation.
●Follow our policies, procedures, and code of Ethics and Conduct.
●Protect our confidential information and intellectual property.
●Play an active role in your safety and the safety of others around you.
●Inspire confidence and urgency within the department and across the team for the delivery
of timely, high-quality service to internal and external customers.
●Foster a culture of continuous improvement.
●Continuously drive agility and flexibility in responding to market and industry changes.

Desired Skills and Experience

Qualifications
●Tertiary Qualification in Finance, Business, or related field, or related discipline (preferred)
●Has completed or is willing to complete RG146 accreditation requirements
●Multilingual speaker (esp. Mandarin or Cantonese), preferred but not essential

Experience
●1-2 years' relevant experience in client onboarding, customer account management, or a
customer service role.
●A passion for providing excellent customer service.
●Good written, verbal, and interpersonal communications skills (in English)
●High attention to detail with the ability to maintain quality even in busy times
●Strong time management skills with the ability to prioritize tasks under pressure.
●Ability to use good judgment, act, and make decisions with integrity.
●Strong analytical and problem-solving skills, with the ability to think out of the box.
●An understanding of customer identification regulations and requirements.
●Desire and passion for service excellence, continuous learning, and improvement
●Experience with CRM software such as Salesforce and Hubspot.
●Ability to effectively collaborate and work as part of a team

#J-18808-Ljbffr

---