Desktop Support Engineer

1 week ago

Adelaide, Australia Talent International Full time

- Initial Contract up until June 2026; Possibility for extension
- Adelaide Based Position

The Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation. This role is responsible for maintaining, troubleshooting, and enhancing end-user computing environments, ensuring that desktop systems, applications, and hardware are reliable, secure, and optimised for business productivity.

Responsibilities

End-User Support

- Deliver timely and effective Level 2/3 support for desktops, laptops, mobile devices, and peripherals.
- Provide onsite and remote troubleshooting for hardware, operating systems, applications, and enterprise tools.
- Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.

System Administration & Maintenance

- Manage and maintain Windows and/or macOS environments, ensuring compliance with security and configuration standards.
- Deploy software packages, updates, and patches using enterprise deployment tools (e.g., Intune, SCCM).

Incident, Problem & Change Management

- Log, track, and resolve incidents and service requests in line with ITIL practices and SLAs.
- Escalate complex issues to higher-level support teams or vendors as required.
- Document fixes, procedures, and knowledge base articles for reusability.
- Support large-scale enterprise environments with hundreds/thousands of users across multiple sites.
- Assist with rollouts of enterprise initiatives such as OS upgrades, device refresh projects, and application deployments.
- Collaborate with network, infrastructure, and security teams to ensure seamless end-to-end service delivery.
- Deliver exceptional customer service, ensuring user satisfaction and minimal disruption to business operations.
- Provide user training and guidance on new technologies, systems, and IT policies.

Key Skills & Experience

- Proven experience in desktop support within a medium-to-large enterprise environment.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Proficiency with Active Directory, group policies, Exchange/Outlook, and identity/access management.
- Experience with enterprise device management tools (e.g., Microsoft Intune, SCCM, JAMF).
- Familiarity with ITIL-based service management processes.
- Strong troubleshooting skills across hardware, software, and network connectivity.
- Excellent communication and interpersonal skills, with a customer-first mindset.

If the above role sounds of interest, please click on “Apply Now”, or get in touch with Ivan via 0480 806 152 / (08) 8228 1502

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