Leader, Claims Operations

3 days ago

Council of the City of Sydney, Australia Suncorp Full time

Take the next step. Be part of something bigger at Suncorp.

- Lead a high-performing team delivering customer-focused outcomes
- 12-month max term contract opportunity
- Sydney

About the Role

As a Leader, Claims Operations, you’ll guide a diverse team to deliver efficient, effective, and high-quality outcomes across personal injury claims. You’ll drive performance, foster innovation, and contribute to strategic goals while nurturing a culture of collaboration and continuous improvement.

What You’ll Do

- Lead and coach a team of Claims Support Officers, Injury Coders, and Technical Officers to achieve operational excellence.
- Analyse performance data to identify trends and drive continuous improvement.
- Ensure compliance with legislative requirements and manage operational risks effectively.
- Promote a flexible, inclusive, and engaged team culture that embraces innovation and change.
- Align team objectives with broader business strategy to maximise scale and impact.

What You’ll Bring

- Proven experience leading first-line teams, ideally within claims or insurance operations.
- Strong analytical skills to interpret data and inform decision-making.
- Ability to manage partnered teams and deliver outcomes through collaborative models.
- Experience in operational improvement across systems and processes.
- A flexible and adaptive approach to change, with a focus on coaching and development.

What You’ll Enjoy

Access our award-winning Shine platform – your central hub for exclusive perks, wellbeing support, career development, and recognition. Shine has been recognised for excellence in employee experience, making it easier than ever to access what matters most to you.

- Hybrid working, flexible leave, 20 weeks paid parental leave, and up to 5 days paid flexible leave annually
- Paid study support, career breaks, on-the-job learning, and a $1,000 referral bonus
- Free wellbeing coaching, a dedicated Employee Council, and confidential EAP access
- Discounts at 400+ retailers, insurance savings, gym memberships, and reduced super fees
- Paid volunteer leave, donation matching, and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

Advertised: 01 Oct 2025 AUS Eastern Standard Time
Applications close: 15 Oct 2025 AUS Eastern Daylight Time

Don't see your dream job posted? No problem, sign up for job alerts and we'll let you know once something becomes available.

#J-18808-Ljbffr

  • Urgent Search! Team Leader

    4 days ago

    Council of the City of Sydney, Australia Aboriginal Health Council of Western Australia Full time

    Team Leader - Ancillary Claims Lead with purpose in a role where people matter. As Team Leader – Ancillary Claims, you’ll play a vital part in supporting and developing a high-performing team within our Claims Department. If you love motivating others, driving improvement, and shaping better member outcomes – this is the role for you! What we have to...

  • Senior Casualty Claims Specialist

    3 weeks ago

    Council of the City of Sydney, Australia Chubb Ltd. Full time

    Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs,...

  • [Apply in 3 Minutes] Leader Claims Operations

    4 weeks ago

    City of Brisbane, Australia Monash University Full time

    Take the next step. Be part of something bigger at Suncorp. - Frontline leader role required to lead a team that manages all inbound mail for the Group. - Brisbane based location only. About the role The Leader Claims Operations oversees an operations team to drive efficiency, effectiveness, and quality for customers. This role includes managing personal...

  • Claims Improvement Officer

    1 week ago

    Council of the City of Sydney, Australia NGARE EMPLOYMENT SOLUTIONS PTY LTD Full time

    - Make a genuine impact on the performance and capability of our claims teams - Work alongside a professional and talented team of individuals Our story StateCover’s purpose is to keep people safe, well and working. We are the Mutual insurer of choice for NSW councils, founded 23 years ago by Members, for Members. We provide 131 local government entities...

  • Events Marketing Specialist

    18 hours ago

    Council of the City of Sydney, Australia Sedgwick Claims Management Services Ltd Full time

    Events Marketing Specialist page is loaded## Events Marketing Specialistlocations: Sydney (AU): Brisbanetime type: Full timeposted on: Posted Todaytime left to apply: End Date: October 29, 2025 (15 days left to apply)job requisition id: R66835**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this...

  • [Urgent Search] Financial Accountant

    2 weeks ago

    Council of the City of Sydney, Australia Sedgwick Claims Management Services Ltd Full time

    Financial Accountant page is loaded## Financial Accountantlocations: Sydney (AU)time type: Full timeposted on: Posted Todaytime left to apply: End Date: October 9, 2025 (9 days left to apply)job requisition id: R64732**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please...

  • Motor Claims Consultant

    3 days ago

    Sydney, Australia Advent Claims Australia PL Full time

    **About Us** Advent Claims Australia is a trusted **Third Party Authority (TPA)** representing one of the world’s leading vehicle fleet organisations. As we enter an exciting growth phase, we are seeking a motivated and experienced **Motor Recovery / Settlements Specialist** to join our friendly, professional team in Sydney's CBD. **What We Offer** -...

  • Claims Advisor

    6 days ago

    Council of the City of Sydney, Australia Suncorp Group Limited Full time

    Overview Take the next step. Be part of something bigger at Suncorp. Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Newcastle Claims Advisor – Industrial Deafness Sydney / Newcastle Are you passionate about providing exceptional service and support to injured workers and stakeholders? We’re looking for a motivated Claims Advisor to join our...

  • Team Leader, Claims Operations

    2 days ago

    Melbourne City Centre, Australia Victorian Managed Insurance Authority Full time

    Hybrid working (majority of your working week in the office) - Melbourne CBD close to Flinders Street station - Full Time, Ongoing Opportunity **Your role** Your role as Team Leader, Claims Operations, is to lead the claims operations team and coordinate the activities of the team to ensure effective and efficient service to centrally support the claims...

  • Claims Services Officer

    3 days ago

    Council of the City of Sydney, Australia Suncorp Full time

    Overview Take the next step. Be part of something bigger at Suncorp. Claims Services Officer – NSW Workers Compensation We have an exciting opportunity for Claims Services Officer to join our Team in Sydney. These roles are 9-month contract opportunities. Position Overview - Job Title: Claims Services Officer - Location: 10 Shelley Street, Sydney...