Claims Advisor

Overview

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Sydney - Inner Suburbs & CBD, Sydney - Outer Suburbs, Newcastle

Claims Advisor – Industrial Deafness
Sydney / Newcastle

Are you passionate about providing exceptional service and support to injured workers and stakeholders? We’re looking for a motivated Claims Advisor to join our Industrial Deafness team in Workers Compensation.

This is a permanent full-time opportunity and is open to candidates based in Sydney & Newcastle.

About the Role

As a Claims Advisor, you will manage a portfolio of Industrial Deafness workers compensation claims, ensuring the efficient handling and resolution of claims while providing excellent customer service. This role offers the opportunity to work with internal and external stakeholders, develop strong relationships with providers, and work collaboratively with third-party providers, legal panel providers, and corporate clients to support the claims process.

Key Responsibilities

- Manage a portfolio of Industrial Deafness workers compensation claims.
- Provide timely updates and resolution of claims in line with Service Level Agreements (SLA).
- Build and maintain strong relationships with stakeholders, including injured workers, employers, brokers, and third-party providers.
- Ensure compliance with relevant workers compensation legislation and regulatory requirements.
- Maintain accurate records, diarise claims for follow-up, and proactively manage claims.
- Collaborate with internal teams, including iCare & SIRA, to ensure effective claims management.
- Continually identify opportunities for process improvement and work within a continuous improvement framework.

What You’ll Bring

- Excellent communication and interpersonal skills to build relationships with a variety of stakeholders.
- Strong organisational and time management skills to effectively manage your claims portfolio.
- Proficiency in Microsoft Office (Word, Excel) and experience using databases.
- A solid understanding of Workers Compensation Legislation and industry processes.
- Experience in working with third-party providers, legal panel providers, and corporate clients.
- A collaborative mindset with the ability to direct and work well with internal and external teams.

Why Suncorp?

At Suncorp, we’re dedicated to supporting, empowering, and rewarding our team members. Here’s what you can expect as part of our team:

- Leave: Annual, personal, flexible, loyalty leave, plus up to 20 weeks parental leave at full pay (or 40 weeks at half pay)
- Hybrid Working: Flexibility to work on-site and from home
- Work-Life Balance: Support to help you thrive professionally and personally
- Staff Discounts: Up to 25% off Suncorp Insurance brands and deals with 400+ top retailers
- Recognition Programs: Celebrating your achievements and contributions
- Career Development: Ongoing training and growth opportunities
- Reputable Employer: Inclusive, diverse workplace within a trusted national brand
- Community Engagement: Participate in meaningful initiatives, including Spirit to Cure charity events

Note: Some benefits may vary depending on the role, level, and location. Click here for more details on employee benefits.

If you’re ready to make an impact and join a company that invests in its people, we want to hear from you. Apply now and help us drive performance and excellence across our Personal Injury Claims business

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact glenn.stephens@suncorp.com.au for a confidential conversation.

Advertised: 08 Oct 2025 AUS Eastern Daylight Time
Applications close: 12 Oct 2025 AUS Eastern Daylight Time

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