IT Support Technician

- Join us as an Employer of Choice for gender equality WGEA (2022-24)
- Benefit from flexibility and support for life's moments
- Remuneration that recognises your contribution, and benefits that support your lifestyle and wellbeing
- Learning & Development experiences to help you thrive
- Lead & contribute to complex projects, working with impressive clients who share our purpose
- Join a high performing, collaborative and inclusive culture

About us.

Urbis is more than just a consultancy. We are a multidisciplinary urban consultancy, inspiring and creating solutions for our ever-changing world. We empower our brightest minds with opportunities to push boundaries, collaborate and deliver exceptional, creative solutions for our clients and each other.

If you're looking to make transformational impact in our cities and communities, we're keen to meet you.

We pride ourselves on empowering our employees and supporting them to be the best they can be. Here you will make a tangible difference and create positive impact, while gaining enviable industry experience and broad exposure to the most exciting work.

The opportunity & how you will make an impact.

As an IT Support Technician every day is different You'll make an impact by:

- Promote the service desk brand though customer‑focused support and engagement with staff at all levels of the business.
- Monitor and respond quickly and effectively to requests received through the Technology Service Desk.
- Be front and centre as the ‘go to' in the office for supporting the smooth‑running of our client experience through our Microsoft Teams rooms and other brand‑new technologies across the office.
- Assist in analysing and resolving hardware and software problems including performing technical assistance and support on all hardware and peripherals.
- Assist in system upgrades, installing, configuring and testing new systems and hardware.
- Promote technology literacy and awareness across the business on Urbis Collaboration technology tools (Microsoft Office 365, particularly Teams), including 1:1 coaching as required

About you.

We look for talented people who are purpose‑driven and thrive in high‑performing, inclusive and collaborative environments. You'll work across teams to bring out the best in others whilst bringing new thinking and energy.

We know everyone is different and bring different strengths and passions with them. In addition to yours, we're keen to connect with you if you bring the following experiences and attributes:

- Tertiary qualifications in Information Technology, Computer Science or equivalent.
- Experience working in an Office 365 environment enhancing collaboration and productivity using these tools - experience with 365 admin portals preferred
- Demonstrated strong technical skills in desktop operating systems, software installation and troubleshooting, mobile device configuration, audio visual technologies (ideal)
- Relevant experience in an IT support role involving frequent, direct contact with colleagues (Prior experience in a professional services firm is preferred but not mandatory).
- Experience with a variety of IT equipment, predominantly Microsoft applications and server tools, SCCM, Intune, and Laptops.
- Strong understanding of ITIL principles.

Why Urbis?

We are passionate about purpose with impact. You'll join an organisation united by a shared goal: shaping cities and communities for a better future. Your work will help create a positive legacy through innovative and meaningful contributions. You're encouraged to bring your ideas, be bold and contribute to an environment built on connection, flexibility and authenticity.

We invest in your growth, with inspirational leadership experiences, structured development pathways and the freedom to lead your own way. We empower you to shape your career and your impact.We believe in flexible benefits, performance‑driven rewards and experiences that support you both professionally and personally—because what matters to you, matters to us.

Sound interesting?

If we sound like a great fit for you, and you are ready to make an impact, we'd love to hear from you. Click on ‘Apply' for this job.' You can also confidentially connect with us via careers@urbis.com.au

Please note: this process requires applicants to submit your resume along with a cover letter (maximum 2 pages) addressing the following questions:

- Provide an example of a time when you identified an opportunity to improve a process or system at work? What steps did you take to implement your idea?
- Describe a time when you encountered a problem at work. How did you take ownership of the situation, and what steps did you take to resolve it?

Recruitment Agencies - thank you for thinking of us. We have a preferred supplier agreements in place. We don't accept resumes outside of these arrangements. Should we receive a resume from you related to this role, an introduction fee will not apply.

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