▷ [High Salary] IT Support Officer

About Us

Welcome to Barry Nilsson. For 60 years, we’ve been shaping a better experience for our clients and our people. What sets our firm apart is not just what we do, but who we are: a team known for its collaborative spirit and commitment to excellence, inclusion, and innovation. As an award‑winning national law firm, we’ve built a culture that empowers you to not only grow your career, but be your authentic self while you do it.

About the Team

You will join a tight‑knit and friendly IT team, comprising of 9 people nationally who have an excellent reputation for providing timely and high‑quality IT support across the firm.

About the Role

Due to growth, an exciting opportunity has arisen for an experienced Support Officer to join our IT department, working from our Perth office. This role will involve providing up to second‑level IT support to all staff nationally, but particularly our Perth office, both in person and over the phone.

Duties will include:

- Helpdesk support;

- On‑boarding new users and maintaining user accounts across all systems;

- Assisting in the maintenance of the firm’s intranet;

- Deploying, maintaining and supporting desktop/laptop and tablet hardware, printers and mobile devices;

- Managing, maintaining and troubleshooting issues related to dictation and audio transcription;

- Managing, maintaining and troubleshooting issues related to the firm’s document management system, iManage;

- Assisting with the setup of interstate video conferences;

- Assisting with the maintenance and deployment of the firm’s Standard Operating Environment; and

- Escalating unresolved issues as necessary.

About you

We’re seeking someone with:

- A minimum of 5 years’ experience in an IT support/Helpdesk role in a professional services industry;

- Relevant industry certifications;

- Experience with client PC connectivity – patching, Ethernet, TCP/IP and VPN;

- Experience managing, maintaining and troubleshooting issues related to the document management system, iManage or equivalent software;

- Experience setting up and maintaining desktops, laptops, tablets, printers, scanners, computer peripherals and mobile devices;

- Experience managing, maintaining and troubleshooting issues related to the Microsoft Office suite or equivalent software;

- A strong service mentality and the ability to communicate effectively;

- Experience working with Mitel IP telephony phone system (desirable, but not essential); and

- Experience working in a Windows desktop and server manager environment.

Benefits of Working with Us

Just to name a few, we have:

- Been acknowledged as an ‘Employer of Choice’ for the last 7 years;

- A supportive environment where managers genuinely care about your wellbeing;

- Opportunities for structured mentorship and continuous professional development;

- Progressive policies including a 9.5‑day fortnight, working from home, purchase of leave options, volunteer leave, and a public holiday swap policy;

- An annual performance bonus scheme designed to recognise and reward strong performance;

- A relaxed office environment where you can “Dress for your Day”;

- Access to our Health & Wellbeing program, BNWell, which supports the mental, physical and financial wellbeing of our people including a yearly health & wellbeing allowance and a health & wellbeing leave day; and

- A shared care parental policy with equal leave for all parents.

Ready to Go Further?

From your first day, expect to be embraced for who you are — because we’re a firm defined by our people. Step into a workplace where individuality is celebrated, ambitions are realised, and collaboration drives success. At Barry Nilsson, it’s about being you and going further. Apply today.

To make a confidential application, please click ‘Apply Now’ or contact Jo Clementson – People and Culture Adviser.

Barry Nilsson is committed to building a diverse, inclusive and flexible workplace where all of our people are supported to be their authentic selves, valued for their unique contributions, rewarded fairly, connected to colleagues, and empowered to achieve their full potential. We welcome applications from Aboriginal & Torres Strait Islander peoples, LGBTIQ+, as well as people of all ages, genders, abilities and cultures. Feel free to chat to the recruiter for this position regarding any accommodations or adjustments you may require to the role or the recruitment process to ensure your equitable participation.

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