(High Salary) Reservations Agent

4 weeks ago

Bunbury, Australia Kootenay Employment Services Society Full time

Overview

Requirements Be punctual, reliable, honest, well-presented, dynamic, open-minded, and a passionate team player. Committed to providing their guests a refined, seamless, memorable experience that exceeds their expectations. Willing and able to gain a deep knowledge of Maestro PMS & Microsoft Office Suite and use their functions in line with department Best Practices. Self-motivated to work with diligence, integrity, accuracy, speed, and thoroughness. Able to identify social cues and express empathy while listening to a guest's request or issue, and then use this information to provide a personalized, successful resolution. Capable of maintaining professionalism, composure, and control in a high-pressure, high-workload environment by utilizing organizational skills, multitasking techniques, and established internal confidence. Able to effectively communicate and liaise with guests and hotel partners in person, via phone, and email with professionalism. Capable of warmly and authentically engaging with their guests, offering direction and information while promoting Resort activities. Able to accurately comprehend, calculate, communicate, and process various billing, rate, and folio structures. Able to stand for long periods and lift objects up to 50 lbs.

Duties

- Manage all transient room reservations, maximizing room revenue and average rates by utilizing standard rate quoting scenarios and upselling rooms whenever possible.

- Collaborate closely with the Reservation Supervisor and Rooms Division Manager.

- Proactively monitor local events and plan for inventory demands.

- Collaborate with the Front Desk Supervisors to make sure front desk agents understand rate changes and promotions.

- Respond promptly to incoming reservation calls, voicemails, and emails, while assisting with golf inquiries.

- Address guest concerns quickly and respond to Fetch customer reviews.

- Possess thorough knowledge of the hotel’s emergency procedures.

- Develop, implement, and maintain SOPs related to reservations and PMS rate-building.

How to Apply

To Apply: Please use the contact information as directed in the listing.

Résumé Via Email

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