Apply Now CRM Systems Trainer

This is a Targeted Aboriginal and Torres Strait Islander Position. While we welcome applications from all candidates, this is a targeted role for Aboriginal and Torres Strait Islander people. As part of our commitment to diversity and inclusion, Aboriginal and Torres Strait Islander candidates will be assessed as a priority. This Exemption is claimed under Section 21 of the Anti-Discrimination Act 1977.

In this role you will lead the coordination and delivery of the Advancement Portfolio’s (TAP) Salesforce CRM training program. The program provides training around the use and application of TAP’s bespoke salesforce CRM, Jarvis.

Key Responsibilities

- Design, support, and identify digital and on demand training.
- Facilitate a range of training sessions to new staff as well as role-based training.
- Build and maintain a team service framework, including a well-documented team service catalogue, a task management system, and a project planning framework.

About you

- Working knowledge of Salesforce or other CRM platforms
- Experience delivering training, whether it be as a teacher, trainer, coach, or mentor
- Developed new training materials and services
- Exceptional interpersonal and stakeholder management skills
- Coordinated and delivered support desk services for teams
- Provided ongoing CRM support through troubleshooting and assisting staff in CRM related tasks to improve user efficiency.

About us

The Advancement team at the University of Sydney is one of the most successful fundraising programs in Australian higher education. Having completed the nation’s first $1BN fundraising campaign and recently launched the next, its success facilitates the largest real-world impact that philanthropic giving makes possible.

Since our inception 175 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach philanthropy and underpin our long-term strategy for excellence and growth. We’re Australia's first university and have an outstanding global reputation for academic and research excellence.

Working in the Advancement team at the University you will be part of a portfolio that raises funds for scholarships, cutting edge research and makes a real and substantial contribution to the improvement of the University, and the wider world. You will be joining a world-class team that cares deeply about making a difference and is both creative and evidence-led when it comes to improving performance.

Why The University of Sydney

When you join the University of Sydney, you become an integral part of a community in which you are fully supported to achieve your career ambitions. You’ll be in a workplace where development is encouraged, and intellectual pursuits foster a sense of purpose and confidence including:

- 35-hour work week
- flexible working model
- up to 36 weeks paid parental leave
- access to health and wellbeing services
- tax-efficient salary packaging options
- ongoing training and development

Sponsorship / work rights for Australia

You must have unrestricted work rights in Australia for the duration of this employment to be eligible to apply. Visa sponsorship is not available for this appointment.

Pre-employment checks

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTQIA+. We welcome applications from candidates from all backgrounds.

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Platinum Employer.

How to apply

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sarah Scott by email to Sarah.scott@sydney.edu.au

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