▷ (Urgent) Receptionist

3 days ago

Council of the City of Sydney, Australia The Royal Sydney Golf Club Full time

- L&D opportunities, exercise classes, golf/tennis clinics
- One of Australia's most prominent social and sporting venues
- Enhance our members service experience driving high levels of engagement

Royal Sydney

Set in the beautiful location of Rose Bay, Royal Sydney, one of Australia’s premier private members’ clubs combines tradition with a modern approach to hospitality. With world-class facilities the Club is recognized nationally and internationally for its excellence.

The role:

Reporting in to the Clubhouse Operations Manager you will be the hub of information for the Club and be responsible for creating a seamless member experience at the front desk and delivering exceptional service levels.

This is a part-time role offering 15-20 hours a week, requiring flexible availability to work during the week, on weekends and public holidays (rotating roster) with shifts ranging from 5.30am starts to 9.30pm finishes.

Key tasks include:

- Handle enquiries professionally and direct them appropriately
- Manage accommodation bookings and confirmations.
- Assist with accommodation check-ins/outs and supporting members with luggage.
- Stay informed on daily meetings, fixtures, and events in the Green Book.
- Booking taxis/Ubers as required.
- Support and process retail sales at the Cellar Door and Reception.
- Coordinate Dining Room and Club Bar bookings.
- Oversee lost property, member mail, and cloakroom services.
- Maintain tidy card rooms with necessary supplies on game days.
- Restock and keep the Cellar Door presentable.

What does the Club need from me?

- Minimum 1-year experience in either a Reception or admin related role
- Demonstrate a passion for customer service
- Demonstrated high levels of organisation, time management skills and composure under pressure
- Excellent verbal and written communication skills
- Have intermediate computer skills including word, excel and outlook programs
- Have customer service and front desk experience
- Be available to work flexible hours, this includes morning, afternoon, weekends and public holidays
- Ability to build and maintain effective working relationships with other staff
- Valid NSW RSA

Why Choose Us?

We value the 'staff experience' and offer competitive benefits, including:

- Staff wellbeing program with fitness classes, golf lessons, and more.
- Daily staff meals, uniforms, and staff discounts (wine, retail, hotel bookings).
- Free street parking and easy access to public transport.
- The position pays $27.66 per hour plus penalty rates on weekends.

We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them.

Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.

If you ready for your next career move, we can't wait to hear from you

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Kelly Garland on (02) 8362 7000, quoting Ref No. 1242295.

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