Customer Service Representative

1 week ago

Point Cook, Victoria, Australia Workforce Extensions Full time
Looking for more than just a job? Here's your chance to join something special.

Plum Heating & Cooling, a family owned business with over 30 years of excellence, is widely recognised for its integrity, strong team culture and standout service. With consistent growth and thousands of five-star Google reviews, Plum is now seeking a Customer Service Representative to join the team.

This is a unique opportunity for someone who combines customer service expertise with strong sales instincts and thrives in a fast-paced, people-focused environment.

About the Role

This varied role is the frontline of Plum's service experience, blending customer service, scheduling and sales. You'll assist clients via phone, email and online channels, while also driving bookings and service revenue through effective sales and follow up.

Key Responsibilities:

- Inbound Customer Support
Handle general enquiries and provide advice on service and diagnosis offerings.
- Service & Diagnosis Sales
Explain options clearly, upsell where appropriate and recommend relevant products or services (cross-sell).
- Booking & Scheduling
Ensure Service & Diagnose Technicians are booked efficiently for the upcoming days in coordination with the scheduling team.
- Outbound Campaigns
Conduct follow-up calls for service reminders and customer outreach.
- Real Estate & Online Channels
Manage contact tickets, podium enquiries and work orders from property managers.
- Showroom Support
Assist with walk-in showroom customers, maintaining a clear focus on service and diagnosis sales.

What Plum Is Looking For

Skills:

- Customer service and phone etiquette
- Sales technique and understanding of buyer behaviour
- Strong IT and CRM system skills
- Excellent interpersonal and communication skills
- General business and administrative knowledge

Attributes:

- Organised and detail-focused
- Process driven and able to multitask
- Reliable and responsive
- Accountable with a solution-focused mindset
- Presents professionally and communicates with confidence
- Able to manage complaints and resolve issues calmly
- Team oriented with a nurturing, lead by example attitude

Applicants with a background in similar environment (trade business, real estate or similar) would be highly regarded but not essential.

What's On Offer

- Competitive remuneration based on skills and experience
- A fast-moving, collaborative team environment
- Career growth within a company that genuinely supports its people
- The chance to represent a brand that customers love and trust

Ready to apply?
Workforce Extensions is proud to partner with Plum Heating & Cooling to recruit this key position. If you have strong customer service skills and a knack for sales, don't miss this chance to join one of the region's most trusted names in heating and cooling.

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