Customer Service Manager

1 day ago

Point Cook, Australia HYTECH SOLAR Full time

Job Title: Customer Service Manager

Company: Hytech Solar

Location: Melbourne (Point Cook)

Employment Type: Full-Time

**Salary**: AUD 80k -90k + superannuation per year, based on experience and qualifications

**About Us**:
Hytech Solar is a leading provider of solar energy solutions, dedicated to delivering exceptional service and innovative products to our customers. We believe in the power of renewable energy and strive to create a sustainable future through our services.

**Position Overview**:
**Key Responsibilities**:
Managing customer service and business relations at Hytech Solar, Melbourne. Training representatives to provide solar services across Australia, focusing on client communication and sales support.

Developing customer satisfaction goals and managing the service team to achieve them through the implementation of updated policies. Regularly reviewing compliance with guidelines to ensure effective customer service.

Liaising with sales, marketing, IT, and finance to address customer experience issues, including faulty product replacements, warranty services, and installations. Collaborating with departments to resolve customer inquiries and maintain satisfaction.

Providing direction and feedback to the customer service team to enhance standards by aligning KPIs with performance metrics.

Reporting to the company director on customer satisfaction, revenue, KPIs of customer service representatives, and sociopolitical issues affecting operations to advise on customer relations policies.

Implementing a customer loyalty program and improving service quality through surveys, process redesign, and result analysis.

Advising after-sales customers on solar energy rebates in Victoria to ensure satisfaction, gather feedback, and enhance service quality.

Managing day to day operations; scheduling installations, retention and follow-ups.

**Qualifications**:

- Diploma in Business Administration, Management, or a related field.
- 4+ years of experience in a customer service management role, preferably in the renewable energy sector. Opportunity to contribute to the renewable energy industry and work towards net-zero

Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in customer service software and Microsoft Office Suite.
- Problem-solving mindset with a customer-focused approach

Why Join Us?

At Hytech Solar, we value our employees and provide opportunities for professional growth and development. We offer a competitive salary, comprehensive benefits package, and a positive work environment. Opportunity to contribute to the renewable energy industry and work towards net-zero. Hytech Solar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay: $80,000.00 - $90,000.00 per year

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 29/12/2024

  • Customer Service Administrator

    4 days ago

    Point Cook, Australia Chatham Homes Full time

    We are hiring our next Customer Service Champion - to act as a trusted advisor and advocate to our customers in the building of their homes. With a customer-centric focus at the core of everything you do, you will be responsible for: Responding to customer enquiries throughout the construction period of their home Managing customer expectations around...

  • Customer Service Representative

    6 days ago

    Point Cook, Victoria, Australia Workforce Extensions Full time

    Looking for more than just a job? Here's your chance to join something special.Plum Heating & Cooling, a family owned business with over 30 years of excellence, is widely recognised for its integrity, strong team culture and standout service. With consistent growth and thousands of five-star Google reviews, Plum is now seeking a Customer Service...

  • Customer Service Officer

    5 days ago

    Point Cook, Australia Jump Swim Schools Point Cook Full time

    Jump! was founded with the specific purpose: to create a better opportunity for babies, infants and children to learn to swim in a clean, modern and private indoor facility away from the crowds and distractions of the bigger learn to swim centres. Combine this with small class sizes, warm water and a teaching program supported by our 3 pillared teaching...

  • Customer Service Specialist

    6 days ago

    Point Cook, Victoria, Australia beBee Careers Full time

    Customer Service and Sales RepresentativeThe ideal candidate will possess excellent customer service skills, strong sales instincts, and the ability to thrive in a fast-paced environment. This role is perfect for individuals who enjoy interacting with clients, building relationships, and driving revenue growth.About the RoleThis varied position is the...

  • Customer Relationship Officer

    2 weeks ago

    Point Cook, Australia Homestyle Aged Care Full time

    About Homestyle Aged Care Homestyle has cared for older Victorians for over 30 years. With 10 quality homes we pride ourselves on providing the best care possible in a safe and supportive environment. For residents in our care, we want Homestyle to be the best alternative to being at home. Our Vision is to provide quality of care and excellence in all we do...

  • Manager

    2 weeks ago

    Point Cook, Australia The Coffeeologist Full time

    Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Regularly review product quality and research new vendors - Organize and supervise shifts - Appraise staff performance and provide feedback to improve...

  • Food and Service

    2 weeks ago

    Point Cook, Australia Tribeca Village Fish and Chips Full time

    Customer Service, Food Preperation And basic cooking skills. All types of positions available. **Job Types**: Part-time, Casual **Salary**: $18.00 - $26.00 per hour Schedule: - Day shift - Evening shift COVID-19 considerations: Basic precautions in place. Ability to commute/relocate: - Point Cook, VIC 3030: Reliably commute or planning to relocate...

  • Customer Experience Expert

    2 weeks ago

    Point Cook, Victoria, Australia beBee Careers Full time

    This is a fantastic opportunity to join our team as a Department Manager and make a real impact on our business. You will be working closely with our customers, team members, and stakeholders to deliver exceptional results.Your Role:Driving sales and achieving business objectivesLeading and developing your teamMaintaining a safe and compliant work...

  • Residential Property Manager

    1 week ago

    Point Cook, Australia Fletchers Real Estate Full time

    **Property Manager - Point Cook** If you’re ready for your next challenge, then look no further. Fletchers Wyndham is looking for a dynamic property manager to join their team. We will give you exceptional training and support to help you achieve your best. For more than 100 years, Fletchers has established itself as a premier brand focused on providing...

  • Property Services Assistant

    2 weeks ago

    Point Cook, Australia Little Real Estate Full time

    A supportive, FUN team environment - Ongoing training and support from our operational excellence team - Opportunities for career progression & development **The Role** An exciting opportunity to be apart of a change-making team in the industry. This existing role has a brand new focus for Little. We have generated a team of Property Service Assistants...