Library Assistant

2401 & 2500 | Library & Cultural Services | Highfields

ARE YOU A CUSTOMER SERVICE SUPERSTAR WITH A PASSION FOR LIBRARIES?

Overview

About the position

The Library Assistant position will be responsible for contributing to the overall maintenance and development of Public Library services provided to the community. The position will travel to district libraries as required to operate a library independently. A council vehicle will be provided for this purpose where possible. This position will work under regular direction.

Responsibilities

- This is a Casual position based at the Highfields Library.

- The hourly rate for this position is $37.75 - $40.85 gross per hour, plus casual loading and up to 12.65% superannuation.

- Professional development and learning opportunities.

- Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.

- Free Flu Vaccinations and Skin Checks.

- Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

Success criteria and qualifications

- Hold the mandatory qualification(s), training and/or experience, as outlined under the 'Success Criteria' in the Position Description.

- Sound oral and written communication skills and numeracy skills.

- Excellent customer service skills with the ability to provide accurate and timely advice in a helpful and supportive manner.

- Ability to plan, create and deliver library programs for children aged 0-12 years, young people aged 12-18 years and adults.

- The ability to learn and use the Library Management System and apps, and introduce new technologies for digital literacy programs.

- Basic skills in assisting customers one-to-one across a range of technology including phones, tablets, laptops and computers.

- Sound computer literacy skills including the capacity to effectively use the Microsoft Office Suite.

- Knowledge of time management and organisational skills with the ability to plan and organise own work within deadlines.

- Understanding of and commitment to Council’s Organisational Value and Behaviour of Teamwork.

How to apply

To apply, please submit two documents:

- Your current resume; and

- A two page cover letter addressing each of the 'Success Criteria' in the Position Description. For each criterion:

- Use headings to identify which criterion you are addressing.

- Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: tell us what you did, how you did it, and what the outcome was).

The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

Further information

Please contact Priyani Devpura - Coordinator Highfields & North East Libraries - on (07) 4688 6440 within business hours.

Closing date

The closing date for applications is at 11:45pm on Thursday, 25 September 2025.

About the region

The Toowoomba region is rich in traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city, supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is forging opportunities around the Surat Basin resource sector, education, health, transport and infrastructure investments. Growth hasn’t come at the expense of liveability, with Toowoomba twice voted in the top 5 most family-friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated to delivering excellent customer service to the community, residents and visitors across the region. We recognise that our success depends on attracting and retaining skilled and talented staff and offer a wide variety of challenges and opportunities to develop your career.

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