▷ (4/10/2025) HCM Business Analyst

Bupa is a leading health insurance provider in Australia. Our customers include over 4.7 million Australian residents and international visitors who come to Australia as tourists, workers, and students.

Please note we are not looking for a Tech BA

Reporting to the Senior Manager, Program Execution in the HCM Program Execution & Delivery Team, the Business Analyst role will partner closely with HCM delivery managers, change managers and initiative owners to deliver high quality business analysis to drive outcomes for the HCM portfolio of Strategic and BAU Initiatives.

The Business Analyst is responsible for supporting the successful delivery of HCM initiatives through defining business problems via in depth investigation and gathering of requirements, documenting solutions, and liaising with key stakeholders across the organisation.

HCM has a Program of strategic initiatives and BAU projects of varying size and duration that span across HI and the broader Bupa business. The initiatives can be strategic, BAU, foundational and compliance in nature.

What You’ll Be Doing

- Development of Business Requirements using various techniques, workshops, interviews and surveys
- Modelling business processes and identifying opportunities for process improvement
- Partner closely with initiative and business SMEs to develop a deep understanding of the challenges and opportunities
- Working collaboratively with Delivery and Technology teams using the preferred project methodology and Delivery Hub governance frameworks
- Working with Change Management, to identify the potential impact of the changes on different parts of the business, process, technology, or people and helping to establish and embed the change into the business successfully
- Identifying issues, risk and benefits of existing and proposed solutions and outlining business impacts
- Collaborating with Technology to implement changes and ensure alignment between Business and Technology needs
- Communication and collaboration across portfolios and translating technical jargon into business language and vice versa
- Develop and maintain relationships with delivery teams, technology, delivery hub, internal and external stakeholders and vendors

What You’ll Bring

- 2-5 years’ experience in an analytical role.
- Experience establishing and facilitating workshops for requirements elicitation.
- Experience process mapping.
- Experience working with various project delivery methodologies - Hybrid, Waterfall and Agile.
- Ability to communicate, build trust and forge strong relationships with stakeholders.
- Excellent written & oral communication skills with the ability to express technical information to non-technical audience.

As well as a competitive salary, a range of Bupa benefits and flexible working/ work from home, you’ll be challenged and encouraged to innovate. You will collaborate strongly with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.

Other benefits include discounts on health insurance, as well as access to our new global wellbeing program, Viva. Viva has been designed to help you to live a healthy and happy life. It encompasses a comprehensive health and wellbeing program which includes access to health insurance benefits that will assist with covering the cost of medical treatment, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. You will also be eligible to access various discounted products and services through our VIVA wellbeing partnerships.

You will feel happier & healthier for working at Bupa

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.

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