IT Events Administrator

About Ticketek Entertainment Group

Ticketek Entertainment Group is a global fan experience Company that tickets, promotes and delivers incredible live experiences that are impossible to forget. In a distracted world where nothing beats real human moments, We make life better live

Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting with businesses across Touring (TEG Touring), Sport (TEG Sport), and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About the Role

We're hiring an IT Events Administrator to deliver excellence within our ticketing pillar. Based in Queensland, you'll be the technical backbone behind Australia's most spectacular events, ensuring seamless IT operations that keep thousands of fans connected to unforgettable experiences.

This dynamic role is perfect for an experienced IT professional with 3+ years' experience, who thrives outside traditional office environments. You'll master Windows servers, access control technologies, and data services while our comprehensive training and Client Services partnership set you up to win at every event.

What does a day in the life look like?

- Ensure there is best-in-class on-site IT support at Ticketek events
- Install points of sale (PCs, BOCA printers, EFTPOS) at venues, client sites and temporary events
- Administer and maintain ticketing IT infrastructure and access control infrastructure at client venues.
- Coordinate the installation, support and maintenance of I.T. collateral as required such as servers, switches, WAP's etc..
- Schedule and carry out preventive maintenance of internal and external client equipment and infrastructure.
- Record changes that you make to network or device configuration in the appropriate configuration diagrams or databases.
- Ensure IT support calls are answered and responded to and that fault resolution information is recorded in detail into the service desk database system.

About you:

- At least 3 years administration experience with Windows Desktop or similar hands on experience in a technician and/or support specialist role.
- Identify, disseminate and manage pressure situations.
- An aptitude to answer technical queries, and know when to escalate.
- An ability to be pro-active in ticketing system and underlying platform problem solving.
- Have experience in working in live events.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills and ability to prioritize and meet tight deadlines.
- A current Full Australian driver's license.

Desirable experience and skills:

- Windows 10/11 and server 2016 or greater experience.
- Microsoft SQL 2017 or greater familiarity
- Cisco networking experience demonstrated by suitable Cisco qualification.
- Broad network (LAN/WAN) and server experience.
- Familiarity with patron access control solutions desirable

Other key considerations for this position

- Due to the nature of this role, work is required outside of business hours and on the weekend.
- lift/carry more than 5kg from time to time
- spend extended periods of time on your feet at events
- Some travel for events. Local and regional travel as required for installations, support and site visits

Here's a taste of what Ticketek offers:

- Complimentary event tickets
- Birthday and volunteering leave
- Wellbeing discounts & flu vaccinations
- Paid parental leave & free employee support (EAP)
- Global rewards and recognition
- Learning, development & career pathways

- A diverse, inclusive, and passionate team

Equal opportunities

TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.

If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*

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