Functional Business Analyst

Functional Business Analyst, IT Office – ND Engage

Sydney (Broadway) or Fremantle (WA) Campus. Full-time opportunity, Fixed term contract (2 years).

- Friendly and collaborative environment

- Rewarding opportunity

- Competitive Salary + 14.5% superannuation

About the university

The University of Notre Dame Australia is a private Catholic University with over 1,000 permanent staff providing an exceptional educational experience to over 12,000 students across our Fremantle, Broome, and Sydney campuses, as well as clinical schools in Victoria and New South Wales.

About the office

The Information Technology Office plays an integral role in the success of the University ensuring the national provision of technology solutions that enable Learning & Teaching, Research and Administration across our University.

About the role

As a Functional Business Analyst, you’ll leverage your expertise in Microsoft Dynamics 365 to design, configure and optimise CRM solutions that enhance student attraction, engagement, and success. Working across Sales, Customer Service, Contact Centre and Customer Insights modules, you’ll gather requirements, drive continuous improvement, and align technology with strategic goals. This is your opportunity to make a meaningful impact on the student experience through innovation and collaboration.

Key Responsibilities

- Conduct detailed business analysis and translate functional requirements into scalable CRM solutions using Microsoft Dynamics 365, ensuring alignment with higher education business processes and strategic objectives.

- Conceptualise, develop, and review end-to-end solution development by collaborating with cross-functional teams.

- Execute configuration and optimisation of CRM components, including user interfaces, business process flows, automation, security roles, field-level access controls, and system governance across environments.

- Develop automated solutions and integrations using Power Apps, Power Automate, and Azure Logic Apps to streamline operations and deliver actionable insights across the student lifecycle.

- Provide strategic advice on CRM eco‑system, architecture, data quality management and integration frameworks.

- Champion user engagement, training, and change adoption strategies to maximise system uptake and support the University’s student success goals.

- Stay current with Microsoft roadmap updates, evaluating and recommending new features, capabilities, and innovations that enhance student recruitment, engagement, and success.

Qualifications, skills & experience

- Postgraduate qualification in Information Technology or Microsoft Certified: Dynamics 365 Functional Consultant Associate, or equivalent experience.

- Proven experience as a Functional Business Analyst with expertise in systems analysis, functional design, configuration, and solution delivery in Microsoft Dynamics 365 Customer Engagement.

- Strong understanding of CRM strategy, customer lifecycle management, and sales operations in complex organisational settings.

- Hands‑on experience with Dynamics 365 CE configuration/customisation, Power Platform (Power Apps, Power Automate, Power BI), Dataverse architecture, and Model‑Driven Apps.

- Skilled in security governance, access controls, Microsoft 365/Azure integrations, and Power BI development (including DAX and data modelling).

- Excellent communication and stakeholder engagement skills, with the ability to translate technical concepts into business language; familiar with Agile methodologies and Azure DevOps.

Benefits

- Fast‑paced environment with opportunity for professional growth

- Generous training and development opportunities

- Friendly and collaborative working environment

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Applications closing date: 3 December 2025

For further information on how to apply, please visit: How to apply | Notre Dame.

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

Contact us

Please direct your queries regarding this role to Haritha Garlapati, Haritha.Garlapati@nd.edu.au.

Unsolicited contact from recruitment agencies will not be entertained.

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