Senior Business Analyst

Two x Senior/Principal Business Analyst positions – State and Federal Government

1. Principal Business Analyst – NSW State Government

Our Client

Our client is a large public sector organisation within the consumer protection and regulatory space, delivering essential digital transformation initiatives across New South Wales. With operations spanning multiple metropolitan locations and a workforce of several thousand, the organisation plays a vital role in modernising services that impact both individuals and businesses. The digital division is recognised for its commitment to innovation, collaboration, and improving customer experiences through technology-enabled solutions.

Why Contract With Us

At Charter Diligence, we go beyond just placement — we support our contractors with practical benefits that reflect real‑life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle — and we’re here to help when it matters most. Well, ask your mates if they’re already a Charter Diligence Contractor — chances are, they’re already benefiting from the support we provide.

About the Role

This newly created position is part of a major multi‑year digital modernisation program. The Principal Business Analyst will lead complex analysis work supporting the delivery of a new enterprise platform, replacing legacy systems and enhancing user experience. The role involves managing high‑level business requirements, stakeholder engagement, and data‑driven decision‑making to support effective digital delivery.

- Principal Business Analyst – $1010.53/day + super
Location: Hybrid – Rawson Place / Parramatta Square (2 office days moving to 3 in 2026 - NSW residents only)
Start Date: ASAP
Duration: 12 months with potential extension

- Working Hours: 8 hours/day, 5 days/week

Key Responsibilities

- Lead discovery activities to define business requirements, processes, and workflows

- Partner with stakeholders to translate business needs into system solutions

- Oversee documentation, process mapping, and requirements traceability

- Support legacy system decommissioning and transition to new CRM/BPM platforms

- Collaborate with designers, product managers, and engineers on solution delivery

- Participate in Agile ceremonies, reviews, and iterative delivery processes

- Contribute to risk management, governance, and progress reporting

- Coach and mentor junior business analysts to build internal capability

- Liaise with technology, operations, and policy teams to ensure alignment

- Develop test cases and support quality assurance and user acceptance testing

- Assist with operational readiness, training, and post‑implementation hypercare

About You

- Proven experience in senior or principal business analyst roles within complex environments, ideally in the government sector

- Demonstrated success in large‑scale digital transformation or CRM/BPM implementations

- Skilled in stakeholder engagement, facilitation, and business case development

- Proficiency with documentation tools such as Confluence, Jira, Miro, and MS Suite

- Strong analytical, problem‑solving, and communication skills

- Experience with AI‑driven process improvement or automation (advantageous)

- Ability to mentor and uplift capability within multi-disciplinary teams

- Strong understanding of Agile methodologies and digital delivery frameworks

- Familiarity with public sector or large-scale enterprise projects preferred

- Must have full Australian working rights (citizenship, permanent residency, or long‑term visa holders)

- As a mandatory requirement for this contract role required by this NSW government department, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.

2. Business Analyst – Federal Government (CaPMO Project)

Our Client

Our client is a major Federal Government department responsible for infrastructure, transport, regional development, communications, sport, and the arts. Within this department, the Change and Project Management Office (CaPMO) leads strategic initiatives to enhance program governance, performance reporting, and portfolio visibility. The CaPMO is currently delivering a high‑profile project to scope, design, and implement an online Program and Project Management and Reporting Tool (PPMRT) that will streamline project delivery and oversight across the department.

About the Role

The Business Analyst will be responsible for conducting research, analysis, and discovery activities to inform the design and implementation of the new PPMRT. The position will evaluate existing frameworks, document business processes, and engage stakeholders across multiple divisions to ensure the solution aligns with strategic delivery goals.

Rate: $850-1,000 daily rate + super
Location: Canberra (flexible work arrangements may be considered)
Duration: 12-month contract with possible extension
Start Date: ASAP

Key Responsibilities

- Review existing project management and reporting processes across the department

- Engage with project managers, business owners, and senior stakeholders to gather and validate requirements

- Develop detailed business requirements, including functional and non‑functional specifications

- Document current and future state workflows to support design and change planning

- Facilitate communication between business and technical teams

- Support the creation of Project Management Plans aligned to scope and governance requirements

- Produce key artefacts including discovery reports, comparative analyses, and recommendation papers

- Evaluate internal systems and hybrid options for integration into the new PPMRT

About You

- Experienced Business Analyst with strong capability in requirements definition and business modelling

- Skilled in process improvement, feasibility assessment, and change management (SFIA Level 4–5 equivalent)

- Strong stakeholder engagement skills with experience facilitating workshops and co‑design sessions

- Proven ability to produce detailed documentation and actionable insights

- Understanding of project management frameworks and system design

- Excellent analytical, conceptual, and problem‑solving skills

- Must have a baseline security clearance

Application Process

Important: Due to the high volume of applications and the limited submission timeframe, we may not be able to contact all applicants. This is not a reflection of interest, but a result of operational constraints. As part of mandatory government contract requirements, priority will be given to candidates who have completed all necessary compliance checks. For applicants with privacy concerns regarding work rights verification submission, documents may be presented in person at our local offices for sighting.

We encourage candidates who are passionate about making a difference and possess the necessary experience and skills to apply. Please apply to this job post or submit your CV along with a cover letter detailing your qualifications and interest in the role to this job post. For confidential inquiries, contact our recruitment team at recruitment@charterdiligence.com.au and (02) 7208 7776 (Sydney), (03) 9001 7776 (Melbourne), (07) 3866 7776 (Brisbane), or (08) 6118 7776 (Perth).

Charter Diligence is an equal‑opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

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