Customer Engagement Nurse

Overview

Residential | Nursing

Bethanie is a leading not for profit aged care provider based in Western Australia. For over 70 years, we have been empowering ageing Australians to lead their most meaningful lives by recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

We’re on a mission to create a better world not just for ageing Australians, but their communities as well, and we believe that to make this difference, you need the right people by your side.

We are currently seeking an experienced Registered Nurse with a passion for customer service to join the team at Bethanie Waters Aged Care Home located in Port Kennedy, as a Customer Engagement Nurse (CEN). Co-located with a retirement village, Bethanie Waters is one of our larger sites with 160 beds and provides support for people who need 24-hour care, including those with high care needs and dementia.

Reporting to the Clinical Nurse Manager, the CEN partners with residents and their families or representatives from admission to discharge, coordinating the aged care experience and ensuring care and services are delivered in such a way that is safe and meets the individual customer’s goals, preferences and needs, enabling them to live the best life they can.

The CEN also works closely with the Clinical Nurse Manager to ensure all employees understand the resident’s individual needs, assisting in coordinating ongoing assessments and care planning.

This position is offered on a permanent full-time basis, working 37.5hrs per week.

If you share a passion for person-centred care services and promoting a positive ageing experience for older people, we would love to hear from you

About You

- Currently registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Nurse
- Extensive nursing experience in relevant areas including dementia, mental health, gerontology, and / or palliative care
- The ability to understand the multiple, diverse individual needs of people and work collaboratively with stakeholders to reach mutually agreed upon decisions
- Post-graduate qualifications (or working towards) in a clinical priority area desirable
- Ability to work independently and professionally
- Ability to motivate staff and promote a positive work environment
- Strong written and verbal communication skills and ability to confidently use clinical information systems
- Willingness to uphold the Mission, Vision and Values of The Bethanie Group
- Willingness to obtain relevant vaccinations
- Current NDIS Worker Screening Check (or willingness to apply for one)

The Role

- Engage with internal stakeholders, potential residents and families to facilitate preparation for admission
- Welcome and support the resident and their significant other/s on the day of admission and in the settling into their new environment
- Communicate the needs of all new residents and capture change of care needs of all residents to the multidisciplinary team and relevant stakeholders
- Coordinate and assist with initial and ongoing assessment and care planning with the resident and their families or representatives, with respect to their individual goals and preferences, enabling them to live their best life
- Ensure high quality clinical leadership, compliance and continuous improvement is achieved

Working with Bethanie

Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career.

As a Registered Nurse with Bethanie, you will also have access to the following benefits:

- Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases
- A rewarding career with a supportive culture
- Access to discounts on everyday purchases from leading brands for groceries, clothing, travel, household appliances and entertainment
- A comprehensive mental health and wellbeing program and free flu vaccinations each year
- Professional development and training opportunities, including access to the RN Mentoring Program. This program will support your onboarding experience and help you transition into life at Bethanie. You will learn essential knowledge and skills and receive support from an assigned mentor.
- A focus on flexibility and work life balance

To Apply

Please click on the link to upload your CV before the closing date – 18th November 2025. We hope to interview sooner so don’t delay

Our application process will consist of an additional questionnaire to be completed in order to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.

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