(Urgent Search) Claims Resolution Specialist

Create impact as aClaims Resolutions Specialist (CTP Claims)

Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands.

Your Role

Join us as a Claims Resolution Specialist in CTP Liability and Disputes, where you’ll play a key role in delivering strategic legal services, expert advice, and effective advocacy throughout formal dispute processes. You’ll drive timely, evidence-based decision that improves claims outcome and support cost-efficient resolutions, while contributing valuable insights to enhance our claims practices.

In this role, you’ll prepare submissions for Personal Injury Commission assessments, conduct internal reviews, and provide strategic advice on liability and resolution strategies. You’ll monitor claims performance, identify trends, and lead continuous improvement initiatives in response to legislative and case law developments. As part of the CTP Liability and Disputes team, you’ll help deliver strong people, customer, financial, and risk outcomes that contribute to the overall success of CTP Claims.

This is a12-month Fixed Term Contract role open to candidates in Gadigal Country (Darling Park 2, Sydney), Meanjin (Brisbane) and Naarm (Melbourne).

About You

- Legal expertise in dispute resolution, with a deep understanding of relevant legislation and the ability to navigate complex legal processes confidently.

- Tertiary qualifications in law or a related legal field.

- Preferred experience in CTP claims and CTP dispute resolution, with technical proficiency in managing complex cases.

- Capable of balancing business improvement initiatives with customer, regulator, and community expectations.

- Ability to provide high-quality advice on liability, evidence, and resolution strategies.

- Strong written and verbal communication skills, with the resilience to manage challenging situations and drive positive outcomes.

Applications closeThursday, 6 November 2025 at 23:59pm AEDT.

Joining IAG

you’ll have access to a raft of benefits from across the group:

- Boosted superannuation with 13% as standard

- 5 myLeave days per year on top of annual leave

- Dedicated career growth programs, including the award-winning IAG Academy

- Work from home and many more flexibility options with myFlex

- Discounts on every day and special occasion items

- Great employee network communities

- Community volunteer days and team volunteer activities

*employment type eligibility criteria apply

About Us

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

The National Indigenous Times acknowledges and pays respect to past and present Traditional Custodians and Elders of this nation. We recognise Aboriginal Community's continuing connection to their lands, waters and stories and acknowledge that sovereignty has never been ceded.

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