Senior Network and Support Officer

Overview

1 x Fixed Term Full Time (12 Months with the possibility of extension)

To work with us, you must be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

Substantive Equality Statement Lotterywest and Healthway strive to create a hopeful, healthy, connected and sustainable community life for all Western Australians, where diversity is encouraged, and everyone is respected, welcomed, supported, and treated equally. We value the strength of a diverse workforce and view inclusivity as essential to our success. We are committed to fostering a respectful and inclusive workplace and community that encourages employees to be themselves. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQIA+ and people with disability.

The Organisation Lotterywest is uniquely the only Government owned and operated lottery in Australia. We have supported the community for over 90 years with the purpose to operate a responsible and sustainable lottery that leaves an enduring positive impact for WA. Lotterywest is also the employing agency for Healthway, the only State Government department dedicated to health promotion. For over 30 years, Healthway has funded projects and research to inspire Western Australians to live healthier lives.

What we Offer

Being part of Australia/'s only government-owned Lottery comes with a lot of responsibility and we wouldn’t have it any other way. We own the outcome of our actions and by directly contributing to player safety and a more hopeful community life for Western Australians, working at Lotterywest is naturally rewarding for all involved.

Our workplace strives to provide an environment for you to feel valued and supported, so that you can help create the kind of positive impact we want to see.

Our employee benefits include:

- A flexible work environment, with the option to work full time in the office or up to two days remotely.
- Four weeks annual leave, with the ability to purchase up to 10 weeks additional leave.
- Additional public service holidays
- A workplace that is committed to ensuring you pursue professional development opportunities
- An active employee wellbeing program, with a variety of social and wellness events.
- Quarterly volunteering leave entitlement
- Access to become a Fitness Passport member
- A central Head Office location in the heart of Subiaco, with excellent access to public transport, a range of public parking options and end-of-trip facilities for staff choosing to cycle, run or walk to work.

Job Description

Reporting to the Manager Network and Systems, the Senior Network and Support Officer manages and supports the operational day to day activities of Lotterywest’s IT Network and Systems. This role also helps to develop the Lotterywest Online environments, as well as the operational aspects of IT Security and leads activities to investigate, recommend and optimise all operations of various networks with a focus on supporting all business activities and providing solutions to business challenges.

This role has the following key focus areas:

- Customer service - Provides high levels of customer service with a strong focus on customer satisfaction and high quality service delivery
- Technology support - As a certified CISCO network engineer, you will provide high levels of management and support of Lotterywest/'s Online environments, IT Network and Security related devices
- Technology reliability - Ensures the continual service and security of Lotterywest/'s Online environments, Network and devices
- Relationship management – Develops and foster effective relationships with staff and essential stakeholders

Mandatory / special role requirements

- Drivers Licence
- Police Clearance
- Pre-employment psychometric assessment
- After hours work/ On-call responsibilities
- Competent analysis and conceptual skills particularly focused on new developments and consistent delivery of business systems
- Proven experience in, and demonstrated technical capabilities in the standards, troubleshooting and development of IT systems
- Demonstrated working knowledge and experience of Windows, Linux (Unix), Cloud and Cisco Routing and Switching technologies (BGP, VRF, VLANS etc)
- Sound Project Management Capabilities with demonstrated experience in managing technology projects
- Well-developed oral and written communication skills with the ability to communicate in a clear and concise manner with people at varying levels
- Experience with IT industry standards and best practices

Essential selection criteria

- Competent analysis and conceptual skills particularly focused on new developments and consistent delivery of business systems
- Proven experience in, and demonstrated technical capabilities in the standards, troubleshooting and development of IT systems
- Demonstrated working knowledge and experience of Windows, Linux (Unix), Cloud and Cisco Routing and Switching technologies (BGP, VRF, VLANS etc)
- Sound Project Management Capabilities with demonstrated experience in managing technology projects
- Well-developed oral and written communication skills with the ability to communicate in a clear and concise manner with people at varying levels
- Experience with IT industry standards and best practices

Want to know more?

If you are driven to succeed and drive change within our organisation and in the WA community, we’d love to hear from you. To be sure this role is right for you, please read the attached job description.

Applying for a State Government role can look a bit different, so we do encourage you to read the attached Job Application pack to ensure your application sets you up to succeed.

Suitable applicants may be considered for future similar employment opportunities during the next twelve (12) months at Lotterywest.

For Further Job Related Information

Enquiries about the role can be directed to Gary Scott, Manager Network and Systems on 0407 719 911.

Join Lotterywest

Applicants are required to apply online and need to submit the following documents in Word or PDF format only:

- A current resume/CV
- A cover letter of no more than two (2) pages addressing your capability to meet essential criteria outlined in the attached job description

To submit your application, please click on the Apply for the job button.

If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process, please contact:

Simone Boud, Human Resources Business Partner on (08) 9488 6712.

Unfortunately, we can’t accept late applications so please allow yourself enough time to complete your application before the due date and time.

Protecting your Privacy

Lotterywest will only contact you from the official @lotterywest.wa.gov.au domain. If you receive any emails from any other domain asking for your personal information, you should not respond to them. If you receive what appears to be Lotterywest communications not from the official domain, please send an email with the details to HumanResourceServices@lotterywest.wa.gov.au

#J-18808-Ljbffr