Facilities & Activation Support Officer [Apply Now]

Overview Monthly roster Monday to Friday 1:30pm - 9:30pm | Some weekend shifts may apply Band 4 - Salary Range $74,283 to $78,754 per annum + 12% Super + ADO Salary offered will depend on level of skills and experience. Why join Melton City Council? Melton City Council is proud to serve one of Australia’s fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered. As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents. Working with us means being part of a collaborative and inclusive culture that values your growth. We offer: - Professional and personal development opportunities - Generous leave entitlements and flexible work arrangements - A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities Join us and help build a city that thrives—where your work makes a real difference every day. The Opportunity An exciting opportunity has arisen for an experienced and motivated individual to join the Recreation and Facility Activation Department as the Facilities & Activation Support Officer. The City of Melton is the fastest growing municipality in Australia and home to a vibrant and diverse community. Reporting to the Coordinator Leisure Centres, this position plays an important role in helping to deliver and enhance the health and wellbeing of residents in the City of Melton. The Facilities & Activation Support Officer is responsible in providing support to the tenants of the stadiums, the general public, the Leisure Centres team and other Council officers. They are responsible for liaising and assisting our stadium tenants, taking general public enquiries, reporting maintenance and risks identified and supporting the team with programs and activities. We are looking for someone who has a high level of professional customer service techniques and communication skills, an understanding of Occupational Health & Safety, and who is well organised to support the daily operations of Council’s indoor stadiums. This position is well suited to people looking for an entry level in the Sport & Recreation field or studying Sports Management. Key Responsibilities - Provide timely and accurate information with general customer enquiries and provide information on how to access services and programs conducted at the stadiums. - Provide administrative support including, collecting and mailing of correspondence, maintaining data bases and cashiering functions. - Act as an interface with a range of community and Council users of the stadiums. - Assist with the allocations and Licence Agreement processes. - Report and record Customer Action Requests using Council’s Corporate System including any health & safety issues identified in relation to building or program activities. - Assist with the set up and pack down of program equipment. To view the Position Description, click here. About you To be successful in this role you will have the following: - A post-secondary qualification with on-the-job training or lesser qualification with experience in the provision of high-level customer service. - This position requires a highly motivated and enthusiastic person that enjoys dealing directly with the community and displays a high level of communication and customer service skills. - Adaptability to hours of work as these hours are mostly afternoon, evening and some weekend hours. - Hold a current Victorian driver’s licence. - Must hold or be able to obtain an Employee Working with Children Check. Culture and Values Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there’s a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we’d love to have you join us to help shape a city for the future. We are Vibrant MELTON. Our values are: - Motivate - Empower - Lead - Trust - Open - Nurture There are a number of great reasons why our people love working at Melton City Council: - 16 weeks Paid Parental Leave (Super is paid during parental leave) If you require further information about the position, please contact Trudy Martin, Coordinator Leisure Centres on 0412 453 025. Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise. To be eligible for employment at Melton City Council you must be legally entitled to work in Australia. All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government. We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery. Note Privacy, data collection and consent statements have been removed from this refined description to focus on the role and requirements. If needed, refer to official recruitment materials for full OCR/privacy details. #J-18808-Ljbffr