
Operations Manager
4 weeks ago
Overview
Living the Crystalbrook Values
We are Customer Obsessed: You create meaningful, memorable moments for every guest.
We are Collaborators: You work inclusively, with empathy, and lead with respect.
We are Courageous: You challenge the ordinary, speak up with integrity, and pursue excellence without compromise.
Skills
A unicorn career opportunity to step up and lead your own boutique hotel in a safe and inclusive organisation. No day will be the same and you will be able to develop your hotel management skills by leading the following :
- Create an environment where our Collaborators feel valued, empowered, and inspired to craft memorable guest experiences.
- Champion a spirit of creativity and innovation, encouraging fresh ideas that surprise and delight both guests and teams.
- Foster strong, open communication with internal teams, external partners, suppliers, and the local community.
- Stay connected to VIPs, long-stay guests, and familiar faces, ensuring our Collaborators are briefed and ready to deliver recognition that matters.
- Guide hotel budgets, schedules, and stock controls with discipline and creativity.
- Analyse guest feedback and market trends to fuel continuous improvement.
- Build brand reputation through active industry and community presence.
- Partner with the Area General Manager to deliver on revenue growth, cost optimisation, and future-focused business opportunities.
- Assist in financial analysis, identifying potential opportunities, inefficiencies, and risks for future growth.
- Ensure our assets and facilities reflect Crystalbrook Albion’s boutique charm – always functional, inviting, and beautifully presented.
- Partner with teams to enhance guest spaces and experiences, from arrival to farewell.
- Maintain thorough knowledge of our products and services, confidently showcasing what makes Crystalbrook different.
This role reflects a dynamic hospitality environment where responsibilities may evolve. At Crystalbrook Albion, flexibility and curiosity are essential as we continue to re-imagine hospitality through Excellence through Elevating Experiences.
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