Operations Manager

4 weeks ago

Sydney, Australia Crystalbrook Collection Full time

Overview

Living the Crystalbrook Values

We are Customer Obsessed: You create meaningful, memorable moments for every guest.

We are Collaborators: You work inclusively, with empathy, and lead with respect.

We are Courageous: You challenge the ordinary, speak up with integrity, and pursue excellence without compromise.

Skills

A unicorn career opportunity to step up and lead your own boutique hotel in a safe and inclusive organisation. No day will be the same and you will be able to develop your hotel management skills by leading the following :

- Create an environment where our Collaborators feel valued, empowered, and inspired to craft memorable guest experiences.

- Champion a spirit of creativity and innovation, encouraging fresh ideas that surprise and delight both guests and teams.

- Foster strong, open communication with internal teams, external partners, suppliers, and the local community.

- Stay connected to VIPs, long-stay guests, and familiar faces, ensuring our Collaborators are briefed and ready to deliver recognition that matters.

- Guide hotel budgets, schedules, and stock controls with discipline and creativity.

- Analyse guest feedback and market trends to fuel continuous improvement.

- Build brand reputation through active industry and community presence.

- Partner with the Area General Manager to deliver on revenue growth, cost optimisation, and future-focused business opportunities.

- Assist in financial analysis, identifying potential opportunities, inefficiencies, and risks for future growth.

- Ensure our assets and facilities reflect Crystalbrook Albion’s boutique charm – always functional, inviting, and beautifully presented.

- Partner with teams to enhance guest spaces and experiences, from arrival to farewell.

- Maintain thorough knowledge of our products and services, confidently showcasing what makes Crystalbrook different.

This role reflects a dynamic hospitality environment where responsibilities may evolve. At Crystalbrook Albion, flexibility and curiosity are essential as we continue to re-imagine hospitality through Excellence through Elevating Experiences.

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