Customer Service Officer

Customer Service Officer - Yeppoon page is loaded## Customer Service Officer - Yeppoonlocations: Yeppoontime type: Full timeposted on: Posted 4 Days Agojob requisition id: JR100328**About the Role**Or perhaps you're an experienced customer service professional with excellent relationship-buildingAs the Customer Service Officer, you’ll be the first point of contact in the branch, providing exceptional service to our customer network.You’ll help customers explore their current and future financial needs, support them with transactions, guide them through digital banking solutions, and engage in meaningful conversations that uncover opportunities in personal banking and lending.**About You** Someone with exceptional communication and relationship-building skills will thrive in our environment.We’re looking for career-minded individuals with a genuine interest in, or passion for, banking.If you’re a team player who loves to collaborate, brings a proactive attitude, and is committed to exceeding customer expectations, we want to hear from you.While previous banking experience is valued, it’s certainly not a prerequisite—we welcome those ready to grow and make a difference.BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve. Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.**Our Benefits**At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.Our comprehensive benefits package is designed to enhance your well-being, provide financial security, and foster a sense of community and inclusion. Here are just some of the fantastic perks you can enjoy as part of our team:* **Flexible working arrangement**- Balance your work and personal life with ease.* **Discounted financial products** - Enjoy exclusive rates on our financial services across the Group.* **Salary sacrificing options** - Maximise your take-home pay with our salary packaging options.* **Paid parental leave with no minimum requirements** - Spend quality time with your new family member without any worries.* **Purchase additional annual leave*** **Discounted private health insurance plan** - Take care of your health with our special rates.* **Employee Assistance Program (EAP)** - Access confidential support for personal and professional challenges for you and your family* **Access to employee network groups** - Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.* **Pride in Diversity membership**: We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.We are committed to creating a workplace where everyone feels valued and supported. Join us and be part of a company that truly cares about its people and community**How to apply**To apply for this role, follow the links or apply via our .BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.**Please no agency applications.**The BOQ Group talent team is made up of customer-centric talent professionals with extensive recruitment experience between them. They live and breathe the BOQ way and are dedicated to guiding you along the recruitment process, from start to finish.
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