Student Support Officer

Division: Independent Public School - North Metropolitan Education Region

Salary: Level 3, $81,448 - $87,376 per annum (pro-rata) (DOE (SSO) CA 2024)

Position Title: Student Support Officer

Location: Mount Helena

This is a permanent full-time position commencing Term 1, 2026

Welcome to Eastern Hills Senior High School (SHS), an Independent Public School catering for young people in Years 7 to 12. Our vision is to offer students a caring, progressive and meaningful learning environment that enhances their self-confidence, and promotes an interest in life‑long learning and achievement.

We have a proud history of offering young people a high quality, comprehensive education suited to their strengths and passions. We provide comprehensive education pathways leading to the attainment of an Australian Tertiary Admission Rank (ATAR), Vocational Education and Training (VET) qualifications or future employment. This broad curriculum sees our students graduate and go on to lead successful careers.

The Role

The Student Support Officer at Eastern Hills SHS plays a vital role in fostering a safe, inclusive, and engaging school environment where all students feel supported to succeed. Guided by the school’s core values of Care, Pride, and Growth, this position supports the wellbeing and engagement of students through proactive intervention, relationship‑building, and the coordination of support strategies.

A key responsibility of this role may include the triage of students who present to Student Services and responding to requests from staff for support. The Student Support Officer will also attend team meetings, case conferences, and other intervention processes. Contributing valuable insights and supporting information to assist in planning and decision‑making will be highly desirable. They should maintain accurate and confidential records and information systems to support student wellbeing and engagement initiatives.

The successful applicant will ideally implement a range of school attendance strategies and work closely with students, staff, families, and external agencies to help address barriers to learning. They should use restorative practices to respond to low‑level unproductive behaviours and assist students in getting ready for learning. Regular check‑ins with identified students will ideally form part of their daily routine, ensuring consistent support and encouragement.

In addition, the Student Support Officer may be tasked with coordinating lunchtime activities and contribute to the planning and delivery of whole‑school rewards programmes that promote positive behaviour and a positive school culture. They may also be responsible for delivering targeted programmes to small groups of students, which could include intervention initiatives or social‑emotional learning programmes designed to support individual needs. Furthermore, they should support students during incursions and excursions and play an active role in initiatives that promote student wellbeing and social development.

Qualifications and Experience

The ideal candidate for this role is passionate, energetic, and highly motivated. They will ideally be organised, capable of working independently, and committed to working collaboratively as part of a team. They will demonstrate the ability to establish and maintain effective and collaborative working relationships and should be committed to fostering high expectations for all learners.

Experience working with at‑risk youth, knowledge of trauma‑informed practice, and involvement in culturally responsive programmes will be highly regarded. The Student Support Officer should contribute to a positive school culture and uphold the values of Care, Pride, and Growth in all aspects of their work. A Certificate IV in Student Support or a related diploma in social work, youth work, or community services would be highly regarded.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Kristy Watson, Principal, on (08) 9573 0300 or by emailing Kristy.Watson@education.wa.edu.au.

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021‑2025 for more details.

Eligibility

- be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.

- obtain a valid Working With Children Check before you start;

- consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work‑related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

- A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position

- A four (4) page statement addressing the following selection criteria as outlined in the attached JDF

- Demonstrated good oral, written and interpersonal communication skills, with the ability to establish and maintain effective and collaborative working relationships.

- Demonstrated effective planning and organisational skills with the ability to manage competing priorities within timelines.

- Demonstrated good research, conceptual and analytical skills, including the ability to identify problems and provide solutions.

- Demonstrated skills and experience in working with individual or small groups of students experiencing difficulties.

- Demonstrated knowledge of the youth sector, particularly local organisations and services.

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: IPS/SS1003387

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Tuesday, 18 November 2025

#J-18808-Ljbffr