Underwriting Assistant

Underwriting Assistant

Department: General Liability

Employment Type: Permanent - Full Time

Location: AU - Melbourne

Reporting To: Glenn Eason

Description

Are you looking to start or build your career in insurance and have a keen eye for detail? We are seeking an enthusiastic and proactive Underwriting Assistant to join our Melbourne Casualty team and support our growing Casualty portfolio.

About the role:

Reporting to the National Manager – Casualty, you’ll play a vital role in supporting the underwriting team, servicing brokers, and ensuring the smooth running of day‑to‑day operations. This is a fantastic opportunity to develop technical expertise, strengthen broker relationships, and contribute to a high‑performing team.

You’ll be responsible for assisting with renewals, preparing quotes, managing policy documentation, and supporting underwriters with administrative and pre‑underwriting tasks.

Why Join Us?

This is an opportunity to grow your career in a supportive team that values development, collaboration, and connection. You’ll gain exposure to underwriting processes, broker engagement, and process improvement while contributing to a business that’s redefining insurance.

If you’re ready to build your underwriting expertise and thrive in a dynamic, innovative culture, we want to hear from you.

Responsibilities Include:

- Support renewals, new business, and policy documentation

- Prepare pre‑renewal and underwriting quotes

- Process policy endorsements and manage cancellations

- Assist in maintaining broker relationships by ensuring timely and professional communication

- Maintain shared inbox and accurate records across systems and elevate queries as needed

- Support the preparation of quote documentation, proposals, and renewal presentations

About You:

- Completion of secondary education

- 1‑2 years’ experience within an insurance, underwriting or broker context and an understanding of the Australian insurance market is highly regarded

- Experience working in a busy, high‑volume administrative or operational role.

- Positive, professional, can‑do attitude with a strong sense of accountability

- Excellent customer service skills, including written and verbal communication skills

- Excellent attention to detail and organisational skills with the ability to calmly navigate competing priorities

- Proficiency in Microsoft Office and comfortable with IT systems

Why you'll love working for CFC

We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5‑Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:

- Our ‘Excellence Program’ encourages and rewards a culture of high‑performing individuals and teams

- ‘You Do You Day’ – an annual additional leave today to do something that brings you joy

- Commitment‑free social club, with monthly in‑office catch ups and quarterly events to get to know your colleagues better

- Annual end of financial year and end of calendar year events, in addition to social club arrangements

- Optional annual charity volunteering day, facilitated by us

- 3 additional personal leave days per year – for whatever you need

- Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you

Applications will only be considered where you clearly explain in an application letter why you are a match for this role. You must also include your resume.

Applicants must be an Australian Citizen or Permanent Resident to apply for this role.

Only shortlisted candidates will be contacted.

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