(2/11/2025) Manager Works Business Support

Position number / Pool Ref number: 00018714

Work Type: Permanent - Full Time, Permanent - Part Time

Level 7, $139,860 - $149,485 pa, PSCSAA 2024

About the Role

The Manager Works Business Support is responsible for overseeing the support of business applications related to the delivery of works-based maintenance, projects and contracts. This involves managing a small team which ensures the timely delivery of high-quality application support services, to ensure outcomes are delivered that meet corporate objectives and internal and external client needs.

About You

You will be passionate about delivering a great experience to a wide range of different customers, experienced in leading a team delivering support services to customers with varying priorities, highly skilled in the analysis of system and process problems, and understand the need for compliance with business process and policy. You will have knowledge of works-based maintenance, project and contracts processes.

This position operates in the context of Leading Others. This means that you will motivate and enable others to deliver high quality work. You will balance time between doing the work and coaching, guiding and developing others. This requires a significant shift in thinking from ‘doing’ to supporting others to ‘do good work’; and consideration of present and future needs when allocating time to the team and projects you lead. You will articulate how work is to be done, providing clear direction and feedback.

Key Responsibilities

- Oversee support of business applications for works-based maintenance, projects, and contracts.

- Manage a small team, ensuring timely delivery of high-quality application support services.

- Ensure outcomes align with corporate objectives and client needs.

- Provide clear direction and feedback to team members.

Key Requirements

- Experience leading support services teams.

- Strong analytical skills for system and process issues.

- Knowledge of works-based maintenance, project, and contract processes.

- Understanding of compliance with business processes and policy.

- Ability to motivate and develop people.

Benefits

- Flexible work options, including working from home up to 2 days per week.

- Professional development, training, and on-the-job learning.

- Generous leave entitlements: 4 weeks annual leave, 3 public service holidays, accrued long service leave every 7 years, option to purchase additional leave.

- Access to cultural leave for Aboriginal and Torres Strait Islander people.

- Modern workspaces, with choice of workspace.

- Access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.

- Corporate discounts with selected health insurance providers and wellness programs.

- Opportunity to support Reconciliation Action Plan (RAP), Disability Access and Inclusion Plan, Indigenous Network, Gender Equity Champions Group, and Youth Working Group.

How to Apply

If you have what it takes to be part of our dynamic team, submit the following in MS Word or PDF format only:

- A comprehensive CV with contact details for two referees (one being your current or most recent supervisor).

- Cover letter of three (3) pages or less, outlining how you meet the essential requirements and demonstrating leadership behaviours.

Please ensure you apply before the closing deadline as we won’t accept late or incomplete applications.

Further Job-Related Information

For further information about the position please contact Tim Daymond on (08) 6551 1340 (not to be contacted for Applicant Information Packs or assistance with lodging your application). To assist you in preparing your application, please refer to the Applicant Information Pack, Job Description Form, and Leadership Behaviours. The WA Jobs and Workforce Hub provides information on working in Western Australia.

If you are unable to view or download documents, please call (08) 6557 8111 and select option 1, or email recruitment@dohw.wa.gov.au, mentioning the vacancy reference number VCID03261 for assistance.

Currently there is one (1) permanent full-time or part-time position available for filling. While the selection process will initially be used to appoint to this advertised vacancy, it may also be used to appoint to similar positions that may arise in the Agency within the next twelve (12) months on a full-time, part-time, permanent or fixed-term basis with the possibility of further extensions or permanency.

Position Title: Manager Works Business Support

Agency: Department of Housing and Works

Location: Osborne Park

Unit/Division: Service and Invest

Branch: Works Business Support

Salary Level: 7, $139,860 - $149,485 pa, PSCSAA 2024

Closing Date: 2025-11-10 4:00 PM

Position No. 00018714

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