Motor Assessor

At RACQ, we're good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

In this role you will be responsible for the assessment of damaged motor vehicles to enable quality repairs at competitive prices and timely turnaround to provide an industry leading claims experience for our members.

Our Motor Assessors are deployed across Queensland as a Mobile Workforce, equipped to operate from our Office, Selected Repairer Network and from home. We are looking for Assessors to be based in, either Brisbane Metro, Sunshine Coast or Gold Coast area.

You will be provided with a fully maintained and fueled tool of trade vehicle (available for private use as well), RACQ uniform, comprehensive training and required IT equipment to fulfil the role. We also invest in your development and provide you with ongoing external training and ICAR accreditation.

Your key duties will include:

- Quantify and assess insurance losses.
- Monitor the quality and timeliness of motor vehicle repairers.
- Deliver exceptional customer service to insurance claimants and third parties.
- Ensure compliance of relevant insurance acts and legislation.
- Establish professional relationships with Service Providers and stakeholders.
- Maintain competitive repair costs in relation to insurance standards.
- Identify and assess risk and report accordingly.

About you:

We're looking for passionate and motivated motoring professionals. As an assessor at RACQ, ideally you will have:

- Trade qualification in motor assessing, panel beating, spray painting and/or motor mechanic.
- Current, unrestricted driver licence and excellent driving history (please note if you are successful, you will be asked to provide a five-year traffic history report).
- Experience quoting damaged vehicles.
- Outstanding customer service skills.
- Strong problem solving, negotiation and decision-making skills.
- Effective communication skills (verbal and written).
- Good computer literacy in Microsoft Office application.

RACQ have developed a comprehensive Job Dictionary for this role. The Job Dictionary will provide you with the overall physical demands, including duties, tools, and environmental factors. You can request a copy of the Position Description and Job Dictionary via careers@racq.com.au. Please read through the Job Dictionary thoroughly to ensure that you can meet the inherent requirements for this position.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you'll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We've invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We'll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

At RACQ we are passionate about building a diverse and inclusive workplace to create better outcomes for our employees and our members. We aim for our teams to be a true reflection of our communities and are committed to inclusion particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment. Applicants from these and other diverse backgrounds are encouraged to apply. If you have any support or access requirement, please advise us at the time of applying.

What we offer you:

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 13 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

You can check out all our employee benefits at https://www.racq.com.au/about-us/careers/employee-benefits

Ready to apply to do good stuff daily?

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete video interviews, psychometric assessments and/or criminal history check as part of the application process. If you require any adjustments during the application process, please advise the RACQ Careers team.

Questions? Please contact careers@racq.com.au or visit www.racq.com.au/about/careers/our-recruitment-process

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