Solutions Engineer

Elevate Your Career with Epic IT: Where Innovation Meets Opportunity

At Epic IT, we're more than just an Managed Service Provider – we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.

We believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job – you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.

Looking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.

Job Summary

The IT Solutions Engineer plays a critical role in the implementation and support of IT solutions designed by the Solutions Architecture team. This role involves hands-on technical delivery, client support, and collaboration with internal stakeholders to ensure successful project execution. The ideal candidate will have a strong technical foundation, a proactive mindset, and a commitment to continuous learning.

Key Responsibilities

- Solution Implementation:
Deploy and configure IT solutions based on designs provided by Solutions Architects, ensuring alignment with client requirements and technical standards.
- Technical Support & Troubleshooting:
Provide Tier 2/3 support for escalated technical issues across cloud, networking, and virtual desktop environments.
- Client Engagement:
Assist with onboarding, training, and post-deployment support for clients. Communicate technical updates clearly and professionally.
- Documentation:
Maintain accurate and detailed documentation for implemented solutions, including configuration records, change logs, and user guides.
- Collaboration:
Work closely with Solutions Architects, Project Managers, and Security teams to ensure smooth project delivery and knowledge transfer.
- Compliance & Security:
Support the implementation of security controls and compliance frameworks (e.g., Essential 8) as part of solution delivery.
- Continuous Improvement:
Identify opportunities to improve deployment processes, automation, and client outcomes. Stay current with emerging technologies.

Required Qualifications

- Experience:
3–5 years of experience in IT support, systems engineering, or solution delivery roles within an MSP or similar environment.
- Technical Skills:
- Hands-on experience with Microsoft 365, Azure, and Windows Server environments.
- Familiarity with Azure Virtual Desktop or other VDI platforms.
- Understanding of networking, firewalls, and security best practices.
- Exposure to scripting or automation (e.g., PowerShell) is a plus.
- Soft Skills:
- Strong problem-solving and troubleshooting abilities.
- Excellent communication and interpersonal skills.
- Ability to manage time effectively and work independently or as part of a team.

Preferred Qualifications

- Experience working in a project-based environment with exposure to Agile or ITIL practices.
- Microsoft certifications (e.g., AZ-104, MS-700) or equivalent are desirable.
- Familiarity with compliance frameworks such as Essential 8 or ISO 27001.
- Interest in progressing toward a Solutions Architect or Security-focused role

Benefits and Perks

- Fantastic renumeration package with opportunity to progress salary and earn more.
- Break-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.
- The opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.
- Abundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.
- Ongoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.
- Work from home opportunities and schedules.
- Be part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow.

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