Senior Manager Research and Insights

Senior Manager Research and Insights page is loaded## Senior Manager Research and Insightslocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: September 29, 2025 (17 days left to apply)job requisition id: 239677# **Job Expectations****Build your career and Australia’s future.**Not many people can say they are working on building Australia’s future. With us you will be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.We have an exciting opportunity at NBN, as **Senior Manager Research & Insights** reporting to **Executive Manager Customer Research & Insights.****A bit about your role**This role - **Senior Manager Research & Insights** is responsible for establishing and leading the delivery of a new enterprise-wide Mega Insights Report at NBN, with CEO-level visibility. It will transform how voice-of-customer insights are delivered across the business by integrating over ten data sources—such as surveys, social media, app reviews, and contact centre feedback—into a single, actionable monthly report.**A bit about you**The ideal candidate brings extensive experience across multiple industries, with a proven track record in delivering similar strategic insights projects. They hold relevant certifications such as Lean Six Sigma or Experience Design and excel in executive-level communication and influence.Strong technical skills in platforms like Tableau, Power BI, and voice-of-customer tools (e.g., Qualtrics) are essential, along with Q professional competency. The role demands advanced planning and organisational capabilities to manage complex projects and stakeholders, with the ability to communicate effectively at the C-suite level.**Life at nbn**To be part of nbn is to be part of something bigger. There is so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We are continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.**A more inclusive working world**nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. and why we're recognised as a WORK180 Endorsed Employer for Women.We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please do not hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our page on our website.We encourage you to apply even if you feel that you do not meet all the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your applicationPlease apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.**To be eligible for this role, you must have full working rights in Australia.****Please note that this is a 12-month Fixed Term opportunity and applications for this role will close at midnight 28th September 2025.**# **Worker Type**Fixed Term (Fixed Term)# **Time Type**# Full time****nbn**** is the team behind the design, build and operation of the ****nbn**** network - one of Australia’s largest technology infrastructure projects, which will help better connect Australians with each other and the rest of the world, no matter where you live.But the ****nbn**** network is so much more than access to fast internet. A state of the art communications network opens up a world of possibilities in areas such as education, business, innovation, healthcare, flexibility, and entertainment. It will help ensure our digital future, and give Australians benefits we can all enjoy, for decades to come.At ****nbn,**** you’ll work with inspirational leaders and innovators in their field, help take on engaging and exciting work, and seek original solutions to new challenges every day. Things move quickly at ****nbn****, and opportunities present themselves all the time. At ****nbn****, you have an incredible chance to broaden your skills and widen your horizons. This is a once in a lifetime opportunity to accelerate your career, and shape your own future, along with Australia’s.To apply, please follow the links and submit your resume. No cover letter or selection criteria is required.
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