Global Director of Workplace Operations

Our Purpose

At Xero, we’re here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we’re not only making life better for small business, we’ll be building a stronger economy that can change the world.

How you’ll make an impact:

As the Global Director of Workplace Operations, you'll play a pivotal role in shaping the future of work at Xero. You will be responsible for leading the strategy, delivery, and continuous improvement of workplace operations across our global footprint, ensuring our workplaces scale efficiently to support our continued growth. This includes overseeing all facilities management, space planning, workplace technology, and ensuring a seamless and engaging employee experience in our offices. Your leadership will directly impact the productivity, well-being, and collaboration of our employees, enabling them to thrive in a dynamic and supportive environment.

You will optimise and oversee our global offices, fostering innovative and safe environments that connect and inspire our employees. You'll be a champion for continuous improvement, ensuring our workplaces are not just functional, but truly enjoyable and productive. Your strategic leadership will ensure our workplaces scale efficiently to support our continued growth. You’ll drive operational strategy across all regions, ensuring our workplaces scale efficiently as we continue to grow. This is a high-impact role where you’ll partner with cross-functional teams, manage a broadly distributed team, and influence the employee experience globally.

What you'll do:

- Lead the Global Workplace Operations team: Provide strategic direction, mentorship, and development opportunities to a high-performing team of workplace professionals. Foster a culture of collaboration, innovation, and exceptional service delivery
- Develop and implement workplace strategies: Translate Xero's business objectives and workplace vision into actionable strategies that optimise our real estate portfolio, enhance employee experience, and support future ways of working
- Oversee facilities management: Ensure the efficient and effective management of all Xero offices globally, including maintenance, repairs, security, health & safety, and sustainability initiatives
- Drive workplace technology innovation: Implement and manage technology solutions that enhance the workplace experience, such as room booking systems, AV equipment, access control, and collaboration tools
- Drive Operational Excellence: Own the global design and delivery of workplace operations, ensuring consistency, quality, and operational efficiency across regions. Develop, monitor, and analyse key performance metrics related to workplace operations, identifying areas for improvement and implementing positive change
- Lead Industry Innovation: Stay ahead of the curve by utilising your extensive industry network to remain informed about the latest workplace trends and innovations.Actively research and test new approaches to enhance Xero's workplace and improve employee experiences and opportunities for collaboration
- Manage vendor relationships: Negotiate contracts, manage performance, and build strong relationships with key vendors and service providers
- Capital projects: You will play a crucial role in any capital projects, representing workplace needs and ensuring that renovations and new office builds align with our overall workplace strategy and employee experience goals
- Optimise space utilisation: Analyse space usage data, implement space planning strategies, and oversee office design projects to maximise efficiency and create inspiring work environments
- Develop and manage budgets: Develop and monitor operational and capital budgets for workplace operations, ensuring cost-effectiveness and financial sustainability
- Champion sustainability: Implement sustainable practices and initiatives across our global offices to minimise environmental impact and promote social responsibility
- Ensure compliance: Maintain compliance with all relevant health and safety regulations, building codes, and environmental standards
- Partner with key stakeholders: Collaborate effectively with internal teams, including HR, IT, Finance, and Real Estate, to ensure alignment and seamless service delivery. You’ll be responsible for the relationships with our landlords and building management teams, cultivating strong relationships to ensure effective communication and collaboration

What you'll bring with you:

- 10+ years of tech industry experience in workplace operations, facilities management, and workplace experience leadership in a global environment
- 7+ years experience in staff management and developing high performing teams
- Proven success mentoring & managing global teams and overseeing large-scale operations
- A high level of commercial acumenincluding budgeting and financial management
- Direct experience in tendering contracts, contract negotiation and contract management
- Experience in managing multiple, large scale office fit outs and relocations
- Flexibility, adaptability and resiliency - excelling at anticipating and responding to change with the ability to thrive in dynamic and challenging environments
- Proven ability to independently drive initiatives from concept to execution
- An efficient and systems-oriented mindset with the ability to develop and implement holistic solutions to complex, systemic problems
- Experience in lease management managing landlord relationships

Why Xero?

Offering very generous paid leave to use however you’d like (plus statutory holidays), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, health insurance, life insurance, and income protection, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.

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