Online Hub Manager

5 days ago

Council of the City of Sydney, Australia Dymocks Group Full time

Dymocks Education, operating under the Dymocks Tutoring and Talent 100 brands, is part of the renowned, 145 year old Dymocks Group, and aims to be a market leader not only in school tutoring services but also holiday and extracurricular educational programs. This is an exciting opportunity for an educational leader with a vision for excellence and innovation.

About You: As Online Hub Manager, you’ll oversee all sales and customer service activity for our virtual hub, where the majority of our classes take place.

You will be primarily providing sales support to assist customers in purchasing services from Dymocks Tutoring, and providing post-sales support (aka customer service) to ensure that our valued customers are always delighted with the service they receive. You’ll be the key contact for families enrolling in programs, solving problems, and ensuring every student’s experience is smooth and successful. While this role focuses on online operations, in-person support across our Sydney-based hubs will be required.

Your key responsibilities will include:

- Making customer sales calls
- Taking customer service enquiries, including providing support with enrolments and access to online systems
- General administration related to sales and customer service
- Collaborating with the team to ensure smooth operations across all locations
- Reporting to your Sales manager

Prior experience in sales and customer support is essential.

What We’re Looking For: To be successful in this role, you will have:

- A passion for sales
- A track record of meeting or exceeding sales KPIs and fulfilling customer needs
- Genuine, friendly, vibrant and welcoming personality
- Excellent time management and organisational skills
- Good written communication skills and a high degree of attention to detail
- A high level of proficiency using office productivity software
- Understanding of the NSW schooling system (primary and/or high school)
- You will have or need to obtain a current Working with Children Check or equivalent

Desirable: Proficiency in English and Mandarin

Location: This role will be for our Online hub. You may be required to work within any of our five current hubs: Parramatta, Burwood, Chatswood, Epping, and Hurstville. Each hub is conveniently located within walking distance of its respective train station.

While you will have a primary location based on your preference, we anticipate that you will be available to support other hubs as needed.

Hours and Remuneration: This role offers a competitive salary package of $65,000–$85,000 (including super), based on experience, plus quarterly bonuses tied to performance.

Hours of operation are:

- Monday to Fridays, 3 pm to 8:30 pm
- Saturday and Sunday, 8:30 am to 6 pm
- A mix of weekday and weekend e.g. Sunday to Wednesday or Wednesday to Saturday (inclusive)

Hours are negotiable: Part time (20 hours per week) to Full time (38 hours per week)

We are an equal opportunity employer and welcome applications from diverse candidates.

#J-18808-Ljbffr

  • High Salary: Hub Manager

    3 days ago

    Council of the City of Sydney, Australia Dymocks Group Full time

    Details: Dymocks Tutoring is looking to be a market leader in tutoring services for Primary and High School students. If you'd like to be involved in a new business committed to great student outcomes, get in touch today. About You: This is a hub manager role that oversees sales and customer service. You will be managing the hub site, providing sales...

  • [4/10/2025] Inclusive Employment Australia

    3 days ago

    Council of the City of Sydney, Australia SSI Full time

    Inclusive Employment Australia (IEA) Hubs Manager Sydney NSW, Australia - IEA Hubs Managers x 4 - Full Time Permanent role | Working 35hrs/week | Flexible Day Off - Attractive Remuneration Package | Salary Packaging Options SSI has been successful in the Inclusive Employment Australia program. The Inclusive Employment Australia (IEA) program represents a...

  • Hub Manager

    3 weeks ago

    Sydney, New South Wales, Australia Dymocks Group Full time

    Details:A Dymocks' education company, Dymocks Tutoring is looking to be the market leader in tutoring services for Primary and High School students. If you'd like to be involved in a new business committed to great student outcomes get in touch today.About You:This is a hub manager role that oversees sales and customer service. That means you will be...

  • Hub Manager

    1 week ago

    Sydney, New South Wales, Australia Dymocks Education Full time $65,000 - $85,000 per year

    Details: Dymocks Education, operating under the Dymocks Tutoring and Talent 100 brands, is part of the renowned, 145 year old Dymocks Group, and aims to be a market leader not only in school tutoring services but also holiday and extracurricular educational programs. This is an exciting opportunity for an educational leader with a vision for excellence and...

  • Hub Manager

    2 weeks ago

    Sydney, New South Wales, Australia Dymocks Education Full time $90,000 - $120,000 per year

    Lead the Charge in Transforming Futures: Hub Manager Manager Wanted at Dymocks EducationInspire Success. Change Lives. Drive Results.About Dymocks EducationAt Dymocks Education, we don't just deliver tutoring courses — we shape futures.Backed by the renowned Dymocks name, we pride ourselves on a legacy of trust,ethical standards, and genuine care for our...

  • Community Engagement Manager

    1 week ago

    Council of the City of Sydney, Australia Dymocks Group Full time

    Job Details Location: Chatswood, Sydney NSW (Hybrid) Department: Marketing & Communications Employment Type: Part-time or Full-time Salary: $60,000 – $80,000 per annum (full-time equivalent, inclusive of superannuation) Incentives: 5% commission on sales conversion About Us Dymocks Education, operating under the Dymocks Tutoring and Talent 100...

  • Growth Manager

    3 weeks ago

    City of Brisbane, Australia Simple Online Healthcare Full time

    About Simple Online Doctor Simple Online Doctor is on a mission to revolutionise healthcare accessibility through digital innovation. As we expand our presence in Australia, we are looking for a Growth Manager to drive strategic growth initiatives, optimise marketing channels, and accelerate revenue growth. If you’re a data-driven leader with deep...

  • Program Coordinator

    1 week ago

    City Of Armadale, Australia VenuesWest Full time

    Overview Program Coordinator - Youth and Community Service Hub, Armadale Senior High School. Branch: Armadale Senior High School. Division: Independent Public School - South Metropolitan Education Region. Salary: Level 3, $137,428 - $150,385 per annum (pro-rata) (SEA GA 2023). This is a twelve (12) month fixed term, full-time position commencing Term 1,...

  • Talent Acquisition Manager

    1 week ago

    Sydney, Australia Hub Australia Full time

    Opportunity to work in a dynamic and growing business. - Work for a certified Great Place to Work listed company. - Employee development & wellness prioritised. **Talent Acquisition Manager | Hub Australia** **Reports to**: National People & Culture Manager **Location**: Sydney / Melbourne **Employment type**:Ongoing full-time **Stakeholders**: This...

  • Network Development Manager

    3 hours ago

    Sydney, Australia Hub Australia Full time

    Experience in opening new venues/sites/stores - Launch & coordinate the various work streams required during the implementation - Experience working with multiple stakeholder **About Hub Australia**: Hub Australia provides premium workspaces, business networks, and services across 10 locations in Sydney, Melbourne, Brisbane, Canberra and Adelaide. Founded...