[Apply Now] Administration Support Officer

- Be the first point of contact for a team supporting and empowering people with mental ill health

- 1x Permanent, Part-Time position (19 hours per week)

- Dandenong Location

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived and living experience of mental distress and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre based and online services. We have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends and carers for over 45 years.

We provide practical and motivational support that helps people to develop the skills they need to move on, thrive and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

About the role

The Mental Health and Wellbeing Local services are a key recommendation from Victoria’s Royal Commission into the mental health service system’s transformation. These services will act as the front door service to the mental health system and will provide a continuum of care and support, including clinical interventions, wellbeing supports, and therapeutic support through an integrated mental health and alcohol and other drug framework approach. The Mental Health and Wellbeing Local services will have a ‘no wrong door’ policy, ensuring accessibility to all individuals seeking support.

We are seeking a professional, self-motivated Administration Support Officer for a Permanent, Part-Time (19 hours per week) opportunity to provide high level reception and administration support in the Dandenong area. You will ensure that Locals is perceived as friendly and welcoming in a role that is generally about supporting the team with all administrative tasks. This role is essential to support the delivery of front-line care provided by a multi-disciplinary team.

Key responsibilities

- Be the first point of contact and provide exceptional customer service for clients, families and visitors.

- Provide high-level reception and administrative support to a multidisciplinary team.

- Manage appointments, client files, Medicare billing, and office systems.

- Support service operations administrative functions include IT, facilities, finance, and data entry.

- Assist the Service Manager and provide administrative assistance including managing office systems, correspondence, accounts and billing, and database maintenance.

- Help create a culturally safe, inclusive, and welcoming environment for all working staff and service users of the Dandenong Mental Health and Wellbeing Local.

What you’ll bring

- Tertiary qualifications (minimum Certificate IV) in Business Administration and/or other related field and/or equivalent administration experience in a related industry.

- Broad experience in administrative support, data entry and customer service in Not For Profit, Social Services, Community Services, Healthcare or Disability services settings.

- Strong organisational and customer service skills.

- Highly effective communication and interpersonal skills, ability to positively contribute to the team and organisation culture.

- Tech-savvy with Microsoft Office (especially Excel); experience with data handling is a plus.

- Lived experience of mental health or caring for someone with mental health challenges is highly valued.

Benefits

- Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre‑tax income to cover living expenses (e.g. rent, mortgage, childcare, car leasing expenses etc.)

- Option to access Meal and Entertainment allowance up to $2,650 p.a. via Salary Packaging.

- Generous leave entitlements including 8 weeks paid parental leave, 17.5% annual leave loading.

- Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.

- Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.

- Professional development through regular Practice Development sessions and coaching with your supervisor

Interested?

To apply visit Mind Careers - reference number 498501. Online applications must be submitted by 11pm Tuesday 4 November 2025. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please contact the person below for more information.

Michelle Murray – Service Operations Manager
Michelle.Murray@mindaustralia.org.au

Position Description

PD Administration Support Officer - Dandenong Local - 20251015.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, NDIS Workers Screening Check.

We are committed to making reasonable adjustments to provide a positive, barrier‑free recruitment process. If you require any support or reasonable adjustments to complete your application, please contact us at hr@mindaustralia.org.au

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