Senior IT Engineer

Work with cutting edgeAItechnology, making the world a safer and more secure place. DroneShield (ASX:DRO) offers an opportunity to solve some of world’s most challenging technical problems in therapidly growing counterdrone sector.Ourcustomersaremilitaries, government agencies, airports, critical infrastructure, law enforcement and many others.

With one of the largest listed defence company market capitalisations in Australia, part of the ASX200 index,and having raised approximately $250m in 2024 alone, DroneShield is undergoing hypergrowth stage, fuelled by rapidly increasing use of drones for nefarious applications, from battlefield, to terrorism, to contraband delivery and commercial espionage.

This role is in the DroneShield Sydney headquarters in Sydney CBD. There are approximately 380 staff based in the 4,000sqm facility today, scheduled to grow to approximately 500 staff by end of 2026. Overseas on the ground presence includes Virginia (USA),Netherlands,Denmark,Mexicoand Dubai, as well as distributors in over 70 countries globally.

About the role

The IT team is responsible for providing excellent end user experiences and services for our staff. They deliver prompt technical support, troubleshoot issues, and ensure the smooth operation of hardware, software, and network systems to minimise disruptions. The team also manages system maintenance, internal applications and drive overall organisational productivity.

The IT team must work closely with Engineering and Security teams to delight our Engineers while keeping a high level of security.

This role will be a key position within the DroneShield Information Technology team. Primary responsibilities including owning and improving our existing technology and processes to scale efficiencies with the high growth of the company. To do so the candidate will be able to easily create programmatic automations. The role will also require the candidate to be versed in several disciplines ranging from M365, End User Computing, Networking, Internal Application hosting and Cloud infrastructure.

This role requires experience with either programming or advanced scripting. The ideal candidate will also have experience or ideas on how to leverage LLM to make the team more effective.

Responsibilities, Duties and Expectations

- Contribute to the planning, design, and delivery of IT infrastructure projects and strategic initiatives.

- Support innovation through research, vendor engagement, and pilot programmes

- Analyse support ticket trends and collaborate on scalable, proactive solutions to reduce recurring issues

- Implement and build IT hardware, cloud, internal core services and software solutions for end users and enterprise systems

- Involvement with Networking architecture and operations

- Drive continual improvement and automation to reduce reactive and repetitive tasks

- Provide technical guidance and act as a subject matter expert across various IT domains

- Collaborate with cross-functional teams to align IT solutions with business needs

- Mentor team members

- Work on architecting Global Solutions for the growing company and set standards for IT across the DroneShield Group in Australia and internationally

Qualifications, Experience and Skills

- Bachelor's degree in Computer Science, Information Technology or a related field, or equivalent practical experience

- 7 years' experience in a similar role

- Demonstrated ability to drive continuous improvement within IT environments

- Excellent communication skills, with the ability to explain complex technical concepts clearly

- Strong analytical and problem-solving skills

- Proven ability to manage competing priorities in a fast-paced, dynamic environment

- In-depth expertise with Microsoft 365, Azure and the broader Microsoft ecosystem

- High proficiency in PowerShell and other scripting languages for automation and system management

- Experience working with and managing Windows, macOS and preferably Linux environments

- Solid understanding of networking concepts including firewalls, VPNs, routers/switches, DNS, DHCP and Spanning Tree

- Hands-on experience with cloud platforms such as Azure or AWS

- Proficient with endpoint management tools such as Intune, SCCM and JAMF, and identity platforms like Azure Entra ID

- Experience administering the Atlassian suite, including JIRA and Confluence

- Familiarity with system monitoring tools and user support processes, with a focus on customer success

Note for recruitment agencies: We do not accept unsolicited candidates from external recruiters unless specifically instructed.

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