Trainee - Customer Service Officer - Re-Advertised

Trainee - Customer Service Officer - Re-Advertised

Job No: COWRA30109

Location: Cowra, NSW

Employment Status: Full-time

No. of Vacancies: 1

Salary: $601.70 to $827.40 per week (dependent on age) Plus 12% Superannuation

Position Status: 12 Month Traineeship

Hours of Work: 35 Hours Per Week (9-day fortnight)

Closing Date: 5:00pm Sunday 16 November 2025

About Council

Cowra Council employs over 200 full time equivalent staff, our vision is to be a leading, innovative and creative community, proud of our place in history and offering opportunity with the best of country living. The region enjoys a range of economic, social, educational and health services with a welcoming community that embraces new members from all backgrounds. We strive to provide, maintain and extend Council services to improve the quality of life for residents throughout the Shire. We aim to actively lead, facilitate and foster sustainable development and wealth generating opportunities through agricultural, industrial, commercial and tourism growth.

About the Opportunity

Are you looking to kickstart your career in Local Government in Cowra and obtain a qualification whilst receiving on the job training? Then a traineeship with Cowra Council may be the opportunity for you We are looking for a motivated and enthusiastic individual to join our Finance team as a Trainee - Customer Service Officer. This is a fantastic opportunity to gain hands‑on experience while completing a nationally recognised qualification – Certificate III in Business (Customer Engagement).

The Trainee - Customer Service Officer is part of a small team who are the face of our organisation. The successful applicant will be passionate about delivering positive face‑to‑face customer service experiences and enjoy working in a fast‑paced environment. This position is responsible for processing front counter and over the phone customer transactions and enquiries using a variety of computer systems as well as liaising across all departments to refer customer services enquiries onto the relevant personnel.

Qualifications & Experience

- Excellent communication and problem‑solving skills.

- The ability to follow direction and procedures, while showing initiative.

- Intermediate to advanced computer literacy skills with high levels of data entry accuracy and speed.

- High resilience level and the ability to work well under pressure.

- The ability to maintain confidentiality.

- Previous experience in processing of credit card payments and cash handling experience (preferred).

The Benefits

- Fortnightly Rostered Day Off (RDO)

- Four weeks of Annual Leave per year

- Access to Long Service Leave after five years

- Three weeks sick leave per year

- Corporate Wellbeing Programs, including Fitness Passport and Health and Wellbeing initiatives including two (2) Health and Wellbeing days per year.

- Employee Benefits Program

- Employee Assistance Program (EAP)

- Paid parental leave

How to Apply

Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer questions relating to the selection criteria on the online application, and attach your current resume which should include two referees. A cover letter is not mandatory, but may be added if desired.

Cowra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise at time of application.

Applications close: 5:00pm, 16 November 2025.

Pre-employment Screening

- A pre-employment physical examination, including hearing, drug & alcohol assessments.

- Please include two referees in your resume for reference checking purposes – ensure your referee details are current.

- Provide the applicable Working with Children Check number if the role requires a Working with Children Check.

- Council may also check authenticity of certificates and qualifications.

Privacy Statement

As part of the recruitment process, Cowra Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. This information will be included in the recruitment file and only accessed by members of the Recruitment Selection Panel.

Council aims to ensure fair, equitable and non-discriminatory consideration for all applicants, regardless of sex, ethnic or racial origin, or physical disability.

EEO Statement

Cowra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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