Payment Services Assistant

**Manage inquiries and resolve issues**: Address internal and external queries regarding Payment Services policies, procedures, and compliance, escalating unresolved issues to senior staff for timely resolution.**Maintain effective stakeholder relationships**: Build and maintain strong working relationships with key stakeholders, engaging with specialist service teams to enhance the quality and efficiency of Payment Services.Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community. Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family * Diploma level qualifications in accounting, business, commerce or a related field, and/or relevant experience in transactions processing or shared services functions and/or equivalent combination of relevant training and professional experience.* Ability to apply knowledge of finance systems, policies and processes to a wide range of financial transactions to ensure accurate, timely and efficient transaction processing.* Ability to establish and maintain productive working relationships with key stakeholders and clients ensuring service delivery meets key requirements.* Experience working with enterprise technology and software solutions and systems, utilising multiple user modules for the submission of a diverse range of data and information sets.* Ability to work effectively within a team environment, whilst taking full accountability for the efficient delivery of set tasks within agreed timeframes and to agreed service standards.* Experience working in service delivery functions in complex stakeholder and policy environments.* Exceptional accuracy and attention to detail within a high volume processing role, preferably an Accounts Payable function.The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal history check, and education check. You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment. For more information about this opportunity, please contact Nicole McArthur, Manager, Payment Services at n.mcarthur@uq.edu.au.UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role. UQ is dedicated to supporting the career aspirations of our students and staff. Our comprehensive career services provide personalized guidance, skills development, and networking opportunities to help you achieve your professional goals. Whether you are a student seeking internships and job placements or a staff member looking for career advancement, UQ is here to support you every step of the way.For more information about working at UQ and our employee benefits (such as generous leave provisions, 17% superannuation, flexible working arrangements, and health and wellness discounts) please visit .
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