Service Desk Manager Urgent

3 weeks ago

Sydney, New South Wales, Australia Michael Page Australia Full time
- Exciting opportunity working at forefront of a leading global organisation
- Attractive renumeration and benefits

About Our Client

This organisation is a well-established, large organisation operating within the Commercial Sector

Job Description

- Manage and oversee the delivery of technology services to support business operations.
- Collaborate with internal teams and stakeholders to ensure service alignment with business needs.
- Monitor and improve service performance metrics and KPIs.
- Develop and implement processes to enhance service delivery and efficiency.
- Coordinate with third-party vendors to ensure high-quality service delivery.
- Identify and resolve service-related issues promptly and effectively.
- Provide regular reports and updates to key stakeholders on service performance.
- Ensure compliance with organisational policies and standards.

The Successful Applicant

A successful Service Desk Manager should have:

- A solid understanding of service delivery processes within the technology domain.
- Experience managing a medium-large size team - preferably across multiple locations
- Proven experience in managing stakeholders and fostering effective communication.
- Strong organisational and problem-solving skills.
- Experience in the property industry or similar sectors is desirable.
- Familiarity with service metrics, KPIs, and reporting tools.
- Commitment to continuous improvement and operational excellence.

What's on Offer

- Competitive salary + benefits
- Opportunity to work in a leading organisation within the commercial sector .
- Exposure to cutting-edge technology and innovative projects.
- Collaborative and supportive work environment in Sydney.
- Chance to make a meaningful impact on service delivery processes.

If you're ready to take the next step in your career as a Service Desk Manager, we encourage you to apply today
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