Retail Operations Manager

We’re T2, a tea brand known for its delicious tea made with premium, sustainable ingredients. Every day, we love to excite our customers by inviting them into our world of tea, online and in our retail stores across Australia, New Zealand and Singapore.

Like our teas, our people are unique and diverse. We believe every team member brings different experience and skills to each role which is invaluable to T2. In return we provide training, incentives and encourage an inclusive culture through our policies and initiatives.

Today, we’re part of LIPTON Teas and Infusions, the world’s largest tea business. For our team, this connection opens opportunities to build global relationships, expand your career globally and participate in global programs and industry-leading initiatives.

Looking for a role that fills your cup? Good news, T2 Tea is looking for a Retail Operations Manager to join its passionate team.

About the role

At T2, great retail is about making life easier for our teams and unforgettable for our customers. The Retail Operations Manager is the central driver of execution and operational excellence across T2’s global store network.

This role ensures stores deliver consistent, premium experiences while maximising profitability and reducing friction for teams. It is deliberately hands-on and in-store focused – observing, coaching, testing, and problem-solving side-by-side with retail teams – while also leading system improvements, simplification projects, and cross-functional collaboration to unlock efficiency and growth.

A key element of the role is to identify and support opportunities for simplification, automation, and productivity-enhancing technologies (including agentic AI and retail system enhancements) that streamline operations and future-proof the business - without directly owning technical delivery.

Key responsibilities

- In-Store Presence: Act as an operational catalyst on the ground - testing, learning, mentoring, and ensuring stores are set up for success.
- Operational Oversight: Conduct frequent store visits to co-create workflows, identify and remove inefficiencies, and streamline execution.
- Profit & Performance: Own retail financial metrics (sales, margin, EBIT, wages, expenses) while supporting trade levers (conversion, ATV, IPC, loyalty).
- Simplification & Future-Readiness: Spot and support opportunities for simplification, process automation, and productivity-enhancing technologies that reduce complexity and improve outcomes.
- Performance Reporting: Deliver accurate, timely reporting on wages, expenses, and performance to inform decision-making.
- Policy & Process Development: Embed consistent processes and policies that drive compliance, efficiency, and best practice.
- Project Management: Lead operational improvement projects that reduce costs, enhance systems, and enable digital transformation.
- Technology & Systems: Oversee effective use of POS, payments/merchant, and workforce scheduling systems; ensure data accuracy and actionable insights.
- Customer & Team Experience: Continuously improve the store team experience and elevate the customer journey, aligned with T2’s experiential retail approach.

Life at T2

- Competitive salary with bonus earning potential with T2’s monthly sales incentive program.
- Enjoy a 50% discount to spoil yourself, plus endless cups of tea.
- Get recognition and rewards. T2 celebrates our teams contributions through our Moment Makers program, featuring exciting prizes.
- Volunteer leave day per year with a purpose aligned organisation.
- Workplace policies with impact: Menopause policy, Gender equity policy, Equitable remuneration policy and Flexible working arrangement options, including hybrid work.
- Employee Assistance Program (EAP).
- T2 Culture Club ensures we celebrate every occasion in the calendar – bringing fun and excitement to life at T2.
- Head office located in lively Collingwood, close-by to delicious cafes and public transport (both train and tram).

About the application process

Don’t feel like you meet every single requirement? Still apply We’d love to receive your application if most of your experience matches and you think you’ll thrive in this role.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

T2 commit to respond to every applicant.

No agencies please – we have this one brewing in-house.

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