Guest Service Agent

3 weeks ago

City of Brisbane, Australia Crystalbrook Collection Full time

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five-star hotel located in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach and embrace a love for art through contemporary design, sophisticated entertainment, luxury accommodation, radical events, and stunning dining experiences.

At Crystalbrook Collection, we do things differently. Driven by our mission to harness the spirit of wonder, we embrace responsible luxury with positivity, creativity, and fun, delivering locally unique hospitality experiences for our community. We are not just another hotel group — we are a bold, sustainably minded collection that puts people and place at the heart of everything we do. Guided by our values — We are Customer Obsessed, We are Collaborators, and We are Courageous — we are passionate about creating extraordinary guest experiences and shaping a new era of hospitality.

Role Purpose:

Are you passionate about connecting with guests and working in a beautiful 5-star hotel? We have an exciting opportunity for a Guest Service Agent at Crystalbrook Vincent.

Unleash your positivity and embrace the opportunities that come with engaging with visitors and guests in a vibrant inner-city precinct. We seek a forward-thinking, people-oriented individual who can work well within a team to elevate our guest experience to new heights.

Responsibilities:

- Providing exceptional guest service and support

- Assisting with check-in and check-out processes

- Addressing guest inquiries and resolving issues promptly

- Collaborating with team members to ensure smooth operations

- Maintaining a welcoming and professional environment

Skills and Experience:

- Previous hotel guest service experience

- Strong IT skills and familiarity with Opera PMS

- Attention to detail and process-oriented mindset

- Knowledge of Brisbane and enthusiasm for local tourism

- Availability to work across a 7-day roster, including evenings and nights

- Motivation to deliver outstanding guest experiences

Note: We are unable to consider individuals holding short-term or student visas for this position.

Why Us:

Join a supportive, collaborative, and dynamic environment with industry-leading benefits such as:

- 50% F&B discount across all Crystalbrook restaurants and bars

- Room rates from $99 and a generous friends and family discount

- Enhanced parental leave and lifestyle benefits

- Commitment to sustainability and a green future

- Internal mobility and team reward programs

- Online training and career development pathways

- A culture of diversity, inclusion, and collaboration

- Limitless career opportunities in a growing company

- Regular recognition and team engagement events

We celebrate diversity and welcome applicants of all backgrounds. If you require adjustments during the recruitment process, please let us know so we can support you.

As part of our hiring process, we may request eligibility documents, police checks, and employment references.

About Crystalbrook Collection:

We are an award-winning hotel development and management company with a portfolio of distinctive upscale hotels, restaurants, and bars across Australia. Over seven years, we have built a luxury hotel portfolio worth over AU$1 billion across NSW and QLD, with plans for new hotels in Adelaide and Canberra by 2026 and further expansion internationally.

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