Guest Services Agent

2 weeks ago

Brisbane, Australia Marriott International, Inc Full time

**Additional Information**
**Job Number**24191604
**Job Category**Rooms & Guest Services Operations
**Location**The Westin Brisbane, 111 Mary Street, Brisbane, Queensland, Australia, 4000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

**COMPANY**

Explore an exciting new career path with Marriott International at The Westin & Four Points by Sheraton Brisbane. Explore endless possibilities with the #1 leader in hospitality worldwide, Marriott International. Unmatched opportunities await you The next step in your career could lead to the greatest adventure.

We are excited to announce an opportunity for a **Guest Services Agent** to join our dedicated team at The Westin and Four Points by Sheraton Brisbane.

**Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team and **become** the best version of you.

**Role Overview**:

- As a Guest Services Agent, you will be _required to complete daily tasks including: processing guest check-ins, check-outs, assisting with guest requests, questions or concerns and escorting guests to rooms _at The Westin Brisbane and Four Points by Sheraton Brisbane. Your primary focus will be to ensure that our guests receive high quality service and have their requests responded to._

**Who you are and what you need**:

- Ability to work independently and as part of a team
- Ability to multi task and prioritise jobs
- Must have passion & attitude with keen attention to detail
- You will maintain customer loyalty through the innovative resolution of issues, with strong attention to ensuring a positive guest experience.
- Be available to work over a 7-day rotating roster which will include working evenings, early starts, public holidays, and weekends

**About You**:

- Demonstrated experience in a customer service position or a similar role.
- Demonstrated experience in working within a team.
- Knowledge of best practices in the Accommodation and Food & Beverage industry.
- Excellent communication abilities.
- Skill in developing and maintaining strong relationships.
- Outstanding attention to detail and strong organisational capabilities.
- Capacity to work independently as well as collaboratively within a dynamic team environment.
- Strong analytical and problem-solving skills.

**Benefits**
- The best hotel training opportunities produced independently by the Westin Brisbane and internationally recognised training programs by Marriott International
- Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
- Discounts on food & beverage across all our hotels
- Recognition programs to keep you motivated
- Wellbeing & mindfulness programs to ensure you stay healthy
- Employee Assistance Program
- ‘Great places to work’ certified

Join us at The Westin and Four Points by Sheraton, and be part of our dedication to excellence in service and operational efficiency
- Marriott International is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under local, state and federal laws._

  • Guest Service Agent

    7 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAyers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you...

  • Guest Service Agent

    7 days ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAyers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front Office Team. This role will see you...

  • Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Service Agent

    1 week ago

    Brisbane, Queensland, Australia Voyages Indigenous Tourism Australia Full time

    OverviewAn Epic Icon needs an Epic Team Ayers Rock Resort is searching for a Guest Service Agent to live and work onsite at Yulara, NT which is 20 min drive from Uluru, one of Australia's most iconic and culturally significant landmarks. We are seeking a customer focused and experienced guest service agent to welcome our guests and be part of our Front...

  • Guest Services Agent and Reservations Agent

    5 days ago

    Brisbane, Australia Royal on the Park Full time

    Brisbane’s leading Independent Hotel is searching for a dynamic **Guest Service Agent (full-time)** and a **Reservations Agent** **(part-time)** who genuinely enjoys exceeding guest expectations. **Why us?** - **Guaranteed** 38 hours with all the benefits awarded to a **full-time role**: - OR* part-time* permanent with a **guaranteed** 30 hours per week -...

  • Guest Service Agent

    2 weeks ago

    Brisbane, Queensland, Australia View Brisbane Hotel Full time

    View Brisbane is located on the corner of Sir Kingsford Smith Drive and Hunt Street. The hotel has 90 guest rooms, Plates restaurants and Bar, Chester's Bar, and 6 meeting spaces that can cater up to 130 pax.View Brisbane is currently seeking a Full Time Guest Service Agent to be part of the Front Office Team**We are offering**:As part of our Front Office...

  • Guest Service Agent

    7 days ago

    Brisbane, Australia FV by Peppers Full time

    **FV by Peppers **offers a exclusive collection of apartments for both short-term stays and longer-term residents who are attracted by the extra prestige and service promise that comes with the Peppers brand. The impressive architectural design built over multiple towers offers amenities such as rooftop infinity pools, VIP rooms, cinema, state of the art...

  • Guest Services Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cllix Apartments And Hotels Full time

    Join to apply for the Guest Services Agent (GSA) - Casual role at CLLIX Apartments and Hotels.OverviewWe have an exciting opportunity for a versatile and talented Guest Services Agent to join the Arise Hotels & Apartments Teams.We are looking for an experienced and professional hotelier who has had previous experience working in Hotels & Resorts.Who We...

  • Guest Services Agent

    1 week ago

    Brisbane, Queensland, Australia Riverside Hotel Full time

    **Amazing Guest Service Agents Needed**Are you ready to be part of our incredible team as our next Guests Service Agent / Front Desk Receptionist? We are on the lookout for AMAZING individuals who know how to provide superior customer service. If you are a vibrant, bubbly person with an eye for detail and a knack for teamwork (who likes to have a laugh with...

  • Guest Service Agent

    5 days ago

    Brisbane, Australia SeaLink K'gari (Fraser Island) Full time

    **About the Role** We are looking for a positive, motivated and professional Guest Service Agent to join our dynamic Front Office team at Kingfisher Bay Resort on beautiful K'gari (Fraser Island). The Guest Service Agent is primarily responsible for ensuring a proficient and genuine customer service delivery to provide an exception guest experience. **Role...