▷ [Apply in 3 Minutes] Patient Support Officer - G3 - Targeted

2 days ago

Newcastle City Council, Australia Southern NSW Local Health District Full time

Employment Type: Temporary Part Time Until November 2026
Position Classification: Administration Officer Level 2
Remuneration: $32.30 – $33.37 + 12% Super + Salary Packaging
Hours Per Week: 24
Location: John Hunter Hospital – Awabakal Land
Closing Date: Tuesday 4th November 2025

Whilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti‑Discrimination Act 1977. Aboriginal or Torres Strait Islander people are encouraged to apply, and consideration will be given to suitable Aboriginal or Torres Strait Islander applicants to promote equal or improved access. Aboriginal or Torres Strait Islander applicants must demonstrate Aboriginal or Torres Strait Islander status in addition to addressing the selection criterion.

About our Role

Are you passionate about patient care and enjoy working in a fast‑paced hospital environment? We’re seeking a dedicated and organised Patient Support Officer to join our team at John Hunter Hospital in the Cardiology and Gastroenterology Ward (G3). As the first point of contact on the ward, you’ll play a vital role in supporting patients, families, and clinical staff to ensure smooth ward operations and exceptional care delivery.

- Manage ward transfers and patient discharges

- Collate and distribute morning reports and relevant documentation

- Organise patient charts upon discharge, ensuring correct order and filing

- Deliver charts to Central Information Department (CID)

- Order stationery and medical forms for the ward

- Maintain up‑to‑date patient and ward information

- Communicate with patients and families professionally and compassionately

- Assist with DMR (Digital Medical Records) processes

- Update admission details as requested by clinical staff

- Working days are Monday, Tuesday and Wednesday

About You

- Excellent communication and interpersonal skills

- Strong organisational and time‑management abilities

- Confidence in dealing with patients, families, and healthcare professionals

- High attention to detail and accuracy in data handling

- Ability to work both independently and as part of a team

- Proficiency in using hospital systems (training provided if needed)

- Previous administrative or hospital experience desirable

What We Can Offer You

- Sustainable Healthcare: Together towards zero

- Paid parental leave (for eligible employees) – supporting work‑life balance

- Salary packaging options – up to $11,600 plus novated leasing

- Fitness Passport for health and well‑being – discounted gym options for you and your family

- Employee Assistance Program (EAP) for staff and family members

- Opportunity to work and collaborate with a range of non‑clinical and clinical professionals

Information for Applicants

Applicants will be assessed against the essential requirements and selection criteria contained within the position description. You may contact Sonya Benson (Sonya.Benson@health.nsw.gov.au) for role‑related queries. For confidential support and to ensure an equitable, barrier‑free application process, contact Rebecca Caldwell (Rebecca.Caldwell@health.nsw.gov.au).

This is a Category A position. Applicants will undergo the required occupational assessment, screening and vaccination as per NSW Health policy PD2024_015.

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