Customer Service Specialist

3 weeks ago

City of Knox, Australia Baby HQ Pty Ltd Full time

Join the Baby Bunting Team – Let’s Keep Little Ones Safe & Sound

At Baby Bunting, we’re all about ensuring the safety of the tiniest members of the family – and that’s where YOU come in We’re on the lookout for a safety-focused individual to join our fantastic team and help us keep those precious little passengers safe while they travel.

In this exciting, customer-facing role, you’ll be a trusted hero to new parents and caregivers, helping them safely install car seats and ensuring every journey is a safe one.

Location: Knox

Employment Type: Permeant Part-time

Roster: Thursday 9am-5pm | Friday 9am-5pm| Saturday 9am-5pm

What We’re Looking For:

• No experience required If you're physically fit, can climb in and out of customer cars with ease, and have the ability to work with small clips and restraints, we’ll provide full training and certifications

• A passion for safety and a desire to make sure little ones travel securely.

• A friendly, approachable attitude, and the ability to break down technical details into simple, understandable advice.

• Strong communication skills and a willingness to learn

What Will You Be Doing?

Installation Wizard:

• Safely install car seats with expert precision in customer vehicles, following Baby Bunting’s Installation Principles.

Customer Service Excellence:

• Be the face of Baby Bunting by welcoming families with a big smile and answering all their car seat safety questions (because, let’s face it, parents always have questions).

• Show customers just how easy and important it is to get those car seats installed correctly

Safety Expert:

• Educate parents on the do’s and don’ts of car seat use – you’ll be their go-to person for peace of mind.

• Stay up-to-date with the latest safety regulations and car seat guidelines, ensuring all installations meet the highest safety standards.

Store Support Superstar:

• Help with other in-store tasks like inventory, product demonstrations, and sharing your child safety knowledge with the team.

Why Baby Bunting?

• Make a Difference: You’ll be directly involved in keeping the Australia’s littlest passengers safe and sound

• Growth & Training: We’ll provide all the training and certifications you need to become an expert in child car seat safety.

• Supportive Team: You’ll be working with a passionate group who believes in delivering top-tier customer service and making a real impact.

• Fun, Dynamic Role: Every day is different, and you’ll get to meet new people and help them with one of the most important purchases they’ll make

• ️ Team Discounts: Enjoy amazing team discounts.

• Paid Parental Leave: We’ve got your family’s back with paid parental leave for both primary and secondary carers.

• ️ Employee Assistance Program: Life can throw a lot at us, and we’re here for you with our Employee Assistance Program – providing that extra support whenever you need it, so you can tackle anything that comes your way.

Please note:

• Every employer in Australia has the obligation to ensure that employees have the relevant working rights. All successful applicants will need to undergo a Right to Work check.

• Due to the intimate and personal nature of our work, successful applicants will also need to undergo a National Police Criminal History check.

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