Claims Consultant

2 weeks ago

City of Melbourne, Australia Allianz Popular SL. Full time

Claims Consultant - Club Marine | Melbourne/Bayside VIC

- Full-time permanentopportunity with great staffbenefits

- Hybrid and Flexible working arrangements

Club Marine is Australia's premier Marine Pleasure Craft insurer, and industry partner, and amember oftheGlobal Allianz Group.When you work at Allianz, your part of a strong global insurer, helping to protect over 3 million Australians. You'll have opportunities to grow and drive your career your way.

What if you could put the customer at the heart of everything you do?

We are currently seeking an energetic and passionate individual to join our National team as aClaims Consultant. Working in a team of Claims Specialists, you willbe part of asupportive team pursuing excellence in customer service.

As aClub Marine ClaimsConsultant, you'll be there to assist our customers when they need us most.You will demonstrate strong problem-solving skills and strive to meet our customer's expectations by ensuring a professional and courteous experience is delivered to every customer.

You'll be responsible for:

- Processing all incoming insurance claims in accordance with legislative requirements

- Provide timely and effective responses to customer enquiries,

- Develop customer relationships, understand customer requirements, and deliver a positive trusted customer experience.

- Deliver consistent and appropriate high level of customer service at all touch points

Important to your success:

- Demonstrate enthusiasm and ability to optimise business value to customers by delivering a positive customer experience to sustain and enhance the customer base.

- Technical knowledge of relevant lines of insurance and associated legislation.

- Excellent verbal and written communication skills,

- Proactive approaches to problem solving with strong decision‑making capabilities.

- Ability to recognise, avert, manage, and escalation conflicts

- High attention to detail by completing tasks with thoroughness and accuracy

- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.

- Generalknowledge of Boats will be highly regarded

- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

What's on offer?

- Join a high performing team

- Hybrid work environment

- Permanent opportunity

- A competitive salary packages

- A tailored career program to determine where you want to go within Allianz

- A range of attractive benefits including Insurance & Gym Membership discounts

- A strong, progressive & supportive team environment; we work together to achieve great results

#J-18808-Ljbffr

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