(20/9/2025) Claims Officer

1 week ago

Wagga Wagga City Council, Australia Advanced Personnel Management Full time

You are applying for the position of Claims Officer at Sureway. Please fill in your details below to submit your application for this position.

This position is located in: Wagga Wagga

The Role

The team is responsible for reviewing and processing outcome claims while ensuring quality standards are met. They work closely with employment services teams to ensure documentation aligns with contractual requirements. The successful applicant will identify actionable insights to facilitate optimal claims performance.

The work directly connects to Sureway’s purpose: each claim processed represents another life changed for the better, and a stronger community.

Duties

- Process outcome and progress payment claims in a timely manner
- Coach, advise, and mentor staff in claims processing
- Analyse data and results to optimise performance
- Assist with preparation of reports
- Interpret and apply processes, policies, and guidelines
- Collaborate with staff to find a solution-focused approach to achieve claims

Skills

- High-level data entry skills, numeracy, and attention to detail
- Engage and build relationships with all staff across the organisation
- Prioritise workload to ensure strict timeframes are met
- Solid Excel skills to manage data and create clear reports
- Ability to analyse documentation to ensure alignment with guidelines
- Comprehensive onboarding and staff development program
- Work laptops for all employees
- Values-based reward program
- Flexible working environment with a focus on work-life balance
- Birthday leave
- Additional week of leave after 3 years of service

Organisation Details

Sureway Employment and Training leads the industry in Workforce Australia Employment Services and Disability Employment Services. We also extend to the delivery of training and health supports. Sureway delivers innovative programs to jobseekers, employers, and learners across NSW, VIC, ACT, and SA. From November, QLD and WA as well. Our growing suite of services assists people to achieve their goals and aspirations in life.

This position requires the successful applicant to undertake a National Police Check and WWCCSA. Applicants must also have the right to work in Australia.

Application Process

Submit a cover letter addressing the skills we are looking for and outlining why you are a strong candidate, along with a current resume as soon as possible.

We strive to create a culturally safe environment that allows people to feel supported in their identity and culture. We celebrate diversity and welcome applications from people of all backgrounds, including Aboriginal & Torres Strait Islander peoples, individuals with disabilities, people with lived experience, individuals from LGBTIQA+ communities, and those from culturally and linguistically diverse backgrounds.

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