Receptionist - Head Office

Respect is a proud, values-driven not-for-profit organisation supporting older Australians across aged care, home care and retirement living services. We are looking for a warm, organised and professional Head Office Receptionist to create an exceptional first impression for visitors, staff and callers.

This role is perfect for someone who loves helping people, enjoys variety in their day and takes pride in keeping an office running smoothly.

About the Role

As our Head Office Receptionist, you will be the first point of contact for all visitors, contractors and callers. You will ensure our reception area is welcoming and professional, support day-to-day office operations and provide administrative assistance to teams across the organisation.

You will report to the Finance Manager and work closely with departments across Head Office.

Key Responsibilities

Front Desk & Visitor Management

- Welcome visitors and contractors with warmth and professionalism

- Answer, screen and direct incoming calls

- Maintain a tidy, organised and presentable reception area

- Manage visitor registers, contractor sign-ins and assist with inductions

Office Coordination

- Handle all incoming and outgoing mail, deliveries and courier bookings

- Maintain office supplies, stationery and staff amenities

- Support general office housekeeping, including unpacking the dishwasher

- Log and follow up office maintenance requests

Administration & Support

- Manage the central inbox and respond or redirect enquiries

- Provide administrative support to departments as required

- Coordinate meeting room bookings, setup and preparation

- Assist with travel and accommodation bookings

- Support internal events, workshops, meetings and staff engagement activities

- Manage petty cash and banking according to organisational procedures

- Contribute to continuous improvement initiatives

About You

You are friendly, organised and proactive. You enjoy being the go-to person in the office and take pride in helping others and keeping things running smoothly.

Essential:

- Strong communication and interpersonal skills

- Good organisational and time-management skills

- Basic computer proficiency (Outlook, MS Office, calendars)

- Current National Police Certificate (or ability to obtain)

Desirable:

- Previous experience in a receptionist or administrative role

Selection Criteria

- Excellent verbal and written communication skills

- Strong customer service mindset and professional presentation

- Highly organised, with the ability to prioritise effectively

- Takes initiative, ownership and shows strong attention to detail

- Understands confidentiality requirements

- Positive attitude and a willingness to support colleagues

Why Join Respect?

At Respect, we believe every older person deserves to feel valued, respected and supported. Our mission and values guide everything we do:

Mission: To care for the elderly in an environment of respect, value and belonging.
Vision: A world where the elderly feel respected, valued and enjoy a quality life.
Values: Respect, Care, Teamwork, Courage, Integrity, Innovation, Excellence.

You will play a key role in representing these values every day.

What We Offer

- A welcoming, collaborative team environment

- A role with genuine purpose and a chance to make a positive impression on every visitor

- Ongoing training, professional development and annual performance appraisals

- A supportive organisation committed to quality, safety and continuous improvement

Apply Today

If you are friendly, highly organised and committed to providing exceptional service, we would love to hear from you.

Become the face of Respect, and help create an environment our staff, visitors and community are proud to walk into every day.

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